Guest Experience Manager
Confidential
Johannesburg, Gauteng
Salary not listedFull-time · Posted Today
Job description (preview)
Duties: Guest Journey Ownership: Accountable for the integrity and execution of the end-to-end guest journey (pre-arrival, arrival, in-stay, departure, post-stay) Design and protect key guest rituals, moments, and transitions Ensure consistency of experience while respecting the unique character of each lodge. Curate experiences for VIPs, repeat guests, special occasions, and long-stay guests Act as escalation point for complex or sensitive guest situations Experience Delivery & Presence: Maint…
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Found on Adzuna · Posted Today