Guest Experience Manager

Confidential

Other, Eastern Cape

Salary not listedFull-time · Posted Today

Job description (preview)

Duties: Guest Journey Ownership: Accountable for the integrity and execution of the end-to-end guest journey (pre-arrival, arrival, in-stay, departure, post-stay)Design and protect key guest rituals, moments, and transitionsEnsure consistency of experience while respecting the unique character of each lodge.Curate experiences for VIPs, repeat guests, special occasions, and long-stay guestsAct as escalation point for complex or sensitive guest situations Experience Delivery & Presence: Maintain …

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Found on Adzuna · Posted Today