Guest House Front of House Assistant

Guest House Front of House Assistant

About the Role

A well-established and highly regarded guesthouse in Pringle Bay, Western Cape, is seeking a passionate and professional Front of House Assistant to join our team.

As the first point of contact for our guests, you will play a vital role in creating memorable guest experiences from the initial enquiry through to departure. This position combines exceptional customer service, administration, reservations management, and operational support, making it ideal for someone who enjoys working in a dynamic hospitality environment.

The successful candidate will be warm, organised, proactive, and committed to delivering outstanding guest experiences while ensuring the smooth day-to-day operation of the guesthouse.

Key Responsibilities

Guest Services & Reservations

• Welcome guests warmly and facilitate efficient check-in and check-out procedures.
• Provide guests with information about the guesthouse, local attractions, restaurants, activities, and transport options.
• Manage online, email, and telephone reservations, ensuring prompt and professional communication.
• Process booking deposits and maintain accurate reservation records.
• Act as a guest liaison, handling enquiries, special requests, and feedback with professionalism and discretion.
• Resolve guest concerns and complaints efficiently to ensure a positive guest experience.

Operations & Administration

• Process guest payments, reconcile transactions, and issue receipts.
• Maintain accurate booking systems, guest records, and administrative documentation.
• Conduct room inspections before arrivals and after departures, reporting maintenance or housekeeping concerns.
• Coordinate closely with housekeeping and maintenance teams to ensure rooms and public areas meet guesthouse standards.
• Assist with the preparation, presentation, and service of guest breakfasts.
• Monitor food, beverage, and operational stock levels and participate in monthly stock takes.
• Support the General Manager with various operational and administrative duties as required.

Hospitality Excellence

• Maintain a clean, welcoming, and professional guest environment.
• Uphold the guesthouse's service standards and reputation for excellence.
• Contribute to a positive, collaborative team culture and assist colleagues when needed.
• Demonstrate initiative in identifying opportunities to enhance guest satisfaction and operational efficiency.

Requirements & Qualifications

Experience

• Previous experience in a hospitality, guesthouse, lodge, hotel, or customer-facing environment is essential.
• Experience with reservations and front desk operations will be advantageous.

Skills & Attributes

• Exceptional interpersonal and customer service skills.
• Friendly, professional, and well-presented demeanour.
• Strong organisational and administrative abilities.
• Ability to multitask, prioritise effectively, and remain calm under pressure.
• High level of accountability, reliability, and attention to detail.
• Proactive problem-solving skills and a willingness to take initiative.

Communication

• Excellent verbal and written communication skills in English.
• Additional languages will be advantageous.
• Positive, service-driven attitude with a genuine passion for hospitality.

Technical Skills

• Proficiency in reservation and booking management systems.
• Competency in Microsoft Office, email, and basic spreadsheet applications.
• Comfortable learning and using hospitality technology platforms.

Flexibility & Other Requirements

• Willingness to work hospitality hours.
• Own reliable transport is essential.
• Applicants should reside in the Overberg region or be willing to relocate

What We Offer

• Position: Full-Time, Permanent
• Location: Pringle Bay, Western Cape
• Salary: R8,500 – R10,500 per month (depending on experience)
• Opportunity to work in a professional and supportive hospitality environment
• Ongoing exposure to all aspects of guesthouse operations
• The chance to build valuable hospitality and guest relations experience in a beautiful coastal setting

Ideal Candidate

We are looking for someone who enjoys working with people, takes pride in delivering exceptional service, and is eager to contribute to the continued success of a well-established guesthouse. If you are highly organised, dependable, and passionate about hospitality, we would love to hear from you.

Pay: R8 500,00 - R10 500,00 per month

Work Location: In person