Guest Liaison

Job Advert Summary

We are looking for a Person to :

Provide a warm, professional, and personalised welcome to all guests while efficiently managing check-in, check-out, and guest service functions to Newmark standards.

Ensure continuity of service during both day and night shifts, safeguarding operational flow and guest satisfaction.

Embody Blaauwklippen’s philosophy of Calm, Confident, Warm, Precise (CCWP) in every interaction

Minimum Requirements

Matric and a Hospitality/Tourism qualification advantageous.

2–3 years’ experience in Front Office or Guest Relations.

Professional grooming and excellent interpersonal skills.

Computer literacy essential (Opera PMS, MS Office).

Ability to work flexible hours, including night shifts

Stay in the close area of Stellenbosch

Own transport/ reliable advantages

Strong teamwork ethic, with willingness to assist across departments.

Attention to detail, accountability, and alignment with Blaauwklippen’s operational philosophy.

Duties and Responsibilities

Deliver efficient check-in/out processes and manage reservations using Opera PMS.

Assist guests with information, requests, and local recommendations, promoting Blaauwklippen experiences.

Welcoming – from gate to home – arrange for lugga pick up and collection, welcome drinks and room show.

Handle guest feedback and resolve complaints professionally, escalating when required.

Maintain accurate guest records, billing procedures, and update the Guest Preference Ledger.

Coordinate seamlessly with other departments (Housekeeping, F&B, Maintenance, Security) to ensure invisible effort and flawless guest experiences.

Actively support colleagues during peak service times, reinforcing a culture of teamwork and cross-departmental assistance.

Uphold the “Private Home Illusion” by keeping operational tools invisible to guests and delivering service that feels effortless

Night Shift Responsibilities

Conduct the night audit on Opera PMS, ensuring all guest folios, billing, and postings are balanced.

Prepare and distribute the daily revenue report for management review.

Maintain the logbook with guest notes, ensuring accurate handover to morning staff.

Set up early morning coffee station in library/lounge with grab-and-go options for departing guests.

Support other departments when required:

Restaurant: Assist late service or early breakfast setup.

Housekeeping: Respond to urgent guest requests or linen replenishment.

Maintenance/Security: Monitor property and report issues immediately.

Ensure safe and professional handling of late arrivals, early departures, and overnight guest requests.