Guest Liaison

Job Advert Summary

The Guest Liason/Receptionist will be responsible for providing a warm, professional, and personalized welcome to all guests while efficiently managing check-in, check-out, and guest service functions to Newmark standards.

Minimum Requirements

• Matric and a Hospitality or Tourism qualification advantageous.
• 2–3 years’ experience in a Front Office or Guest Relations role.
• Professional grooming and excellent interpersonal skills.
• Computer literacy (PMS, MS Office) essential.

Duties and Responsibilities

• Deliver efficient check-in/out processes and manage reservations.
• Assist guests with information, requests, and local recommendations.
• Handle guest feedback and resolve complaints professionally.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain accurate guest records and billing procedures.
• Promote Newmark and Blaauwklippen experiences and activities.
• Conduct the night audit on Opera PMS, ensuring all guest folios, billing, and postings are balanced.
• Prepare and distribute the daily revenue report for management review.
• Maintain the logbook with guest notes, ensuring accurate handover to morning staff.
• Set up early morning coffee station in library/lounge with grab-and-go options for departing guests.

Support other departments when required:

• Restaurant: Assist late service or early breakfast setup.
• Housekeeping: Respond to urgent guest requests or linen replenishment.
• Maintenance/Security: Monitor property and report issues immediately.
• Ensure safe and professional handling of late arrivals, early departures, and overnight guest requests

NB: Must be able to work Night Shifts as well and have reliable transport