Guest Liaison /Night Relief

Career Growth Hospitality Recruitment is looking for a professional and service-driven Guest Liaison / Night Relief to join a leading luxury hospitality property in Cape Town.

This is an excellent opportunity for someone who enjoys creating exceptional guest experiences while ensuring the smooth running of front office operations during both day and night shifts. The successful candidate will be organised, detail-focused, and passionate about delivering the highest levels of personalised service.

Key Responsibilities

• Welcome guests and deliver a warm, personalised check-in and departure experience.
• Manage reservations, guest profiles, billing, correspondence, and administrative records accurately.
• Prepare daily guest lists, itineraries, reports, and shift handovers.
• Assist guests with concierge services, local recommendations, and bookings.
• Support overnight operations, ensuring the property is secure and ready for the following day.
• Work closely with all departments to ensure seamless guest service and operational excellence.
• Maintain accurate records using Opera, POS, Microsoft Office, and other hotel systems.
• Deliver professional, discreet, and efficient service to both local and international guests.

Requirements

• Formal Hospitality qualification preferred.
• Minimum of 3 years' experience in a luxury 5-star hotel or similar hospitality environment.
• Strong administrative and organisational skills.
• Experience using Opera PMS, POS systems, and Microsoft Office.
• Excellent communication skills with fluent spoken and written English.
• Strong attention to detail and the ability to multitask in a fast-paced environment.
• Good knowledge of Cape Town and its restaurants, attractions, and leisure offerings.
• Willingness to work shifts, including evenings, nights, weekends, and public holidays.

What We're Looking For

The ideal candidate is naturally welcoming, professional, and passionate about luxury hospitality. You enjoy building genuine relationships with guests, remain calm under pressure, and take pride in delivering consistently high service standards. Your attention to detail and commitment to creating memorable guest experiences set you apart.

Salary & Benefits

• R16,800 gross per month
• Medical Aid contribution
• Pension Fund
• Monthly gratuities
• Staff transport for operational employees within designated pick-up areas

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