Guest Liaison, Night Relief. Luxury Property in Cape Town

A luxury hospitality property in Cape Town is seeking an organised, service-focused Guest Liaison / Night Relief to help deliver a personal and seamless guest experience, from arrival through to departure.

This role combines guest liaison, front-of-house administration, concierge support and overnight operations. Previous hotel or hospitality experience is essential, with at least three years’ experience in a five-star or similar luxury environment.

Key responsibilities

• Deliver personalised guest service from check-in to departure.
• Handle reservations, billing, guest profiles and correspondence accurately and discreetly.
• Prepare guest lists, itineraries, daily reports and shift handovers.
• Maintain administrative systems using Opera, POS and Microsoft Office.
• Assist with concierge services, recommendations and bookings.
• Oversee overnight operations, ensuring the property is secure and ready for guests each morning.
• Work closely with all departments to support smooth operations and maintain service standards.

Requirements

• A minimum of three years’ experience in a five-star or similar luxury hospitality environment.
• A formal hospitality qualification is preferred.
• Strong administrative experience and excellent computer literacy, including Opera, POS, Word, Excel and Outlook.
• Fluent English and strong communication skills, with confidence assisting international guests.
• A professional manner, a welcoming approach and a strong focus on guest service.
• Excellent organisation, attention to detail and the ability to manage several tasks.
• Knowledge of Cape Town’s cultural attractions, restaurants and leisure activities.
• Flexibility to work early, late and night shifts, including weekends.
• South African nationals are preferred.

Working hours

The role involves the following shifts:

• Early: 06:30–15:30
• Late: 14:00–23:00
• Night: 22:00–07:00

Package and benefits

• A 50% contribution towards the main member’s Discovery Health medical aid, capped at the KeyCare plan.
• Pension contributions of 6% from the employer and 6% from the employee through Momentum.
• Gratuities paid monthly in arrears according to the applicable split calculation.
• Staff transport available to operational line staff within designated pickup areas.

Apply online at www.careergrowth.co.za**. Please submit your updated CV together with a professional head-and-shoulders photograph of yourself.**