Guest Relations Officer

Fancourt, South Africa’s premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route.

Kindly review the role description, and apply if you meet the requirements.

Fancourt, South Africa’s premier golfing, leisure and lifestyle destination, is situated in George in the heart of the Garden Route. Renowned for exceptional service and unforgettable guest experiences, we are looking for an experienced and motivated Guest Relations Officer to join our team.

This is an exciting opportunity for a passionate hospitality professional who takes pride in creating meaningful guest experiences and consistently delivering service in line with The Leading Hotels of the World’s exacting standards.

Requirements:

The ideal candidate will be an outgoing, confident and polished communicator who genuinely enjoys working with people. You will be guest-focused, attentive to detail and able to remain professional and composed in a fast-paced environment.

The following requirements apply:

• Grade 12 or equivalent;
• A minimum of 2 years’ experience in a Front of House environment;
• Working knowledge of hotel management software and MS Office;
• Excellent communication and interpersonal skills;
• A genuine passion for hospitality and delivering exceptional guest service;
• The drive to continuously learn, develop and improve.

A Hotel Management or Tourism Diploma will be advantageous, as will experience working with Guest Connect and SAP.

Key Responsibilities:

The Guest Relations Officer is responsible for ensuring that every guest receives personalised, professional and memorable service. Duties will include, but are not limited to:

• Ensuring that guest needs and requests are attended to efficiently, courteously and professionally from arrival through to departure and throughout their stay;
• Liaising closely with Reservations and Front Office to ensure accurate and up-to-date information on arrivals, departures and guest requirements;
• Maintaining and continuously updating guest profiles with relevant information gathered during their stay;
• Monitoring and following up on GuestRevu feedback received after departure;
• Investigating guest concerns with the relevant Department Managers and ensuring that appropriate, timely responses are provided;
• Building positive relationships with guests and anticipating their needs to enhance their overall experience at Fancourt.

Important Information:

Candidates must:

• Have their own accommodation in George or the surrounding areas;
• Be willing and able to work shifts, weekends and public holidays;
• Be fit and able to perform the normal responsibilities associated with the position.

If you are passionate about hospitality, thrive on creating exceptional guest experiences and believe you have the experience and qualities we are looking for, we would love to hear from you.

Please apply online.

Application Process:

Closing date:

15 October 2026

How to apply:

You can apply online at https://www.fancourt.co.za/careers-job-listing/

PLEASE NOTE**:**

The Company’s Employment Equity Plan will be taken into consideration when making appointments. Should you not be contacted within two weeks of the closing date, please consider your application unsuccessful. For more information please contact: Nosipho Vuso