Guest Relations Officer

Guest Relations Officer – Luxury Lodges & Spa

Join a world-class hospitality team in Stellenbosch, where excellence and elegance meet. We are seeking a Guest Relations Officer to ensure every guest’s journey from arrival to departure is seamless, memorable, and delivered with warmth and professionalism.

About the Role

As Guest Relations Officer, you’ll be the face of our luxury lodges and spa, welcoming distinguished clientele, coordinating with multiple departments, and curating bespoke itineraries. Your role is pivotal in creating unforgettable guest experiences while maintaining the highest standards of service.

Key Responsibilities

• Welcome and introduce guests to the lodges and spa
• Manage check-ins and check-outs with precision and care
• Coordinate bookings and itineraries including tours, transfers, and dining
• Update guest profiles and ensure accurate information across systems
• Assist departments such as Spa, Housekeeping, and Restaurants when required
• Handle guest concerns and ensure smooth communication across teams
• Prepare welcome materials and manage daily guest documentation
• Support reservations and ensure transfers are booked, tracked, and charged

Requirements

• Hospitality qualification (Certificate/Diploma)
• Experience : 2–3 years in a similar role within luxury hospitality
• Skills : Strong administration, computer proficiency, and attention to detail
• Interpersonal strengths : Excellent communication, warmth, and professionalism
• Personal qualities : Friendly, punctual, self-disciplined, and proactive team player
• Reliable transport