Guest Transport Driver

Job Reference Number: SI-1021

Department: Prop - Trp : Transport

Business Unit:

Industry: Hotel/Catering/Hospitality/Leisure

Job Type: Permanent

Positions Available: 1

Salary: Market Related The Maslow Sandton is seeking a professional, customer-focused Driver to provide exceptional guest service through safe transportation, luggage handling, valet assistance, and concierge support.

Job Description

Job Purpose

To provide exceptional, personalised luggage, transport, and guest services to guests on arrival and throughout their stay, ensuring a memorable and enjoyable hotel experience.

Key Performance Areas1. Prepared Work Environment

• Maintain a clean, safe, and professional work environment.
• Inspect vehicles and identify any maintenance or safety issues.
• Ensure vehicles, parking areas, and the porte cochere are clean and presentable.
• Check fuel levels and ensure vehicles are ready for guest transport.
• Review daily arrival and VIP lists and understand special guest requirements.
• Research and familiarize yourself with new or unfamiliar destinations.
• Coordinate vehicle maintenance when required.
• Assist with the preparation and distribution of welcome and VIP amenities.
• Maintain knowledge of hotel facilities, promotions, and activities.

2. Transport Services

• Coordinate parking and retrieval of guest and resident vehicles.
• Assist guests with loading and unloading luggage.
• Greet guests warmly and assist guests with disabilities when necessary.
• Transport guests safely in accordance with hotel policies and procedures.
• Plan routes effectively to destinations.
• Record external transport trips and complete required documentation.
• Raise applicable transport charges.
• Collect and deliver items as requested by management.
• Report accidents, injuries, unsafe conditions, and vehicle or property damage.

3. Luggage Services

• Collect guest luggage upon arrival and take it to the front desk.
• Tag luggage and provide identification slips to guests.
• Escort guests to their rooms and place luggage appropriately.
• Inspect guest rooms for cleanliness and adequate supplies.
• Explain room features and hotel amenities to guests.
• Deliver messages, packages, flowers, and other guest items.
• Collect, tag, and deliver group luggage.
• Manage long-term luggage storage and issue storage tickets.
• Maintain accurate luggage records and documentation.
• Assist departing guests by transporting luggage from rooms to the lobby and into vehicles after confirming ownership.

4. Customer Engagement

• Maintain a professional presence at the porte cochere at all times.
• Welcome guests warmly on arrival and departure.
• Provide professional assistance, information, and solutions to guest enquiries.
• Identify guest preferences and deliver personalised service.
• Resolve guest complaints, requests, and suggestions, escalating where necessary.
• Escort guests to their rooms and promote hotel facilities, products, loyalty programmes, and special offers.
• Assist with telephone duties at the concierge desk and porte cochere.

Job Requirements

Education

• Grade 12 (Matric)

Experience

• Experience in a customer service environment is advantageous.

Work Conditions and Special Requirements

• Ability to work shifts, including weekends, public holidays, and night shifts as required.
• Physically fit and able to stand for extended periods, drive vehicles, lift luggage, and perform duties requiring mobility.
• Flexible and willing to perform similar duties in other outlets or departments based on operational requirements.

Licences and Certifications

• Valid Public Driver’s Permit (PDP).
• Valid Code 10 Driver’s Licence with a clean driving record.

Skills and KnowledgeBehavioural Competencies

• Customer Service
• Problem Solving
• Attention to Detail
• Information Gathering
• Verbal Communication
• Professional and Friendly Presentation

Technical Competencies

• Knowledge of hotel facilities, products, and activities
• Knowledge of local areas and key landmarks
• Luggage handling procedures
• English verbal and written communication skills
• Basic computer literacy
• Basic Opera system knowledge
• Ability to read maps and directions
• Ability to use GPS devices
• Safe and effective driving skills

Equity

• Preference will be given to suitably qualified candidates from designated groups in line with:
  • The Employment Equity Act (No. 55 of 1998)
  • SISA Internal Recruitment Policy
  • Unit Employment Equity Plans.

If you have not heard from us within 14 days of the closing date, please consider your application unsuccessful.