HC Operations Associate

Management Level Associate

Job Description & Summary At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce.

Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

 

Purpose of the Job:

 

As an Associate in HC Operations, you will play a key role in supporting the effective and efficient management of

 

h

uman

 

c

apital

 

processes

, ensuring accurate maintenance of confidential staff data, and facilitating smooth H

C

 

administration. This role requires attention to detail, strong administrative skills, and the ability to manage operational controls, and liaise effectively with various stakeholders to support PwC’s Human Capital functions.

 

 

Key Responsibilities:

 

HR Operations Administration:

 

• Maintain and update accurate employee records in Workday and other H

C

 

systems, ensuring compliance with data protection regulations and internal controls.

• Create requisitions and process hires in Workday.

• Action requests

 

received via

 

Service Now (SNOW)

 

and liaise with stakeholders to resolve

 

queries with professionalism and urgency.

• Ensure daily interfacing and validation of data

 

in

 

Workday, Neptune, and other systems supporting HC Operations.

• Conduct regular data clean-ups and maintain checklists for record integrity and audit purposes.

• Extract, compile, and

 

analyse

 

H

C

 

reports to support decision-making for HC Operations leadership.

• Draft, distribute, and manage letters of employment, promotion letters, bursary contracts, statements of work, master agreements, and other official correspondence.

• Perform telephonic confirmation of employment for internal and external requests ensuring accuracy and confidentiality.

• Coordinate

 

new joiner

 

onboarding proces

s

, including preparation of orientation materials, issuing new joiner

 

documents

 

and ensuring their timely r

eturn

.

• Issue provident fund forms and coordinate the timely return of completed forms

.

• Assist in recruitment process

es

 

by arranging and coordinating candidate assessments, arranging and coordinating candidate

 

MIE

 

verifications, and facilitating communication with

 

Talent Acquisition team

.

• Support bulk projects

 

as and when

 

required

.

• Upload documents on Kwiktag from HC Operations inbox (e-filing system);

• Action requests received from the HC Operations ServiceNow system and liaise with reporting managers to resolve queries;

• Daily checking that uploaded information reflects correctly on Kwiktag;

 

**HC Operations Controls and

 

Payments s

upport:**

 

• Assist

 

with and manage HC Operations controls to ensure compliance with firm policies and governance requirements.

• Process invoices received from MIE for payment and liaise with the Finance Department to ensure

 

timely

 

and

 

accurate

 

payments.

• Facilitate student vacation work payments, coordinating with

 

Talent

 

Acquisition

 

team to ensure compliance and accuracy.

Graduate Recruitment Support:

 

• Assist with HC Operations Graduate recruitment tasks, including screening CA(SA) applications on Neptune.

• Request outstanding candidate documents and ensure completeness of applications.

• Send interview booking forms to candidates and ensure interview bookings are made.

• Submit requests to recruitment partners for candidate approval following receipt of positive

 

interview

 

feedback.

• Issue

 

employment contracts to successful candidates and update Neptune and intake trackers accordingly.

• Support graduate intake MIE background processes to ensure smooth onboarding of new joiners.

Process Improvement & Compliance:

 

• Identify

 

and contribute to improvements in H

C

 

operational processes, supporting efficiency and adherence to regulations.

• Stay informed on relevant employment law changes, policy updates, and best practices in H

C

 

data management and administration.

• Ensure all activities uphold PwC’s data privacy, security policies, and the firm’s code of ethics and business conduct.

 

Required Skills and Competencies:

 

• Strong attention to detail and accuracy in record keeping and data management.

• Excellent

 

organisational

, project management, and time management skills.

• Ability to work efficiently under pressure, manage multiple tasks, and meet deadlines.

• Good interpersonal skills with the ability to build and manage relationships across multiple teams and stakeholders.

• Effective verbal and written communication skills suited to various audiences.

• Proficiency

 

in MS Office (Excel, Word), Google Suite, Workday, Service Now (SNOW), Neptune, and familiarity with MIE systems.

• Demonstrable analytical skills, with experience handling H

C

 

metrics and operational data.

• Proactive, resourceful, and resilient in resolving queries and improving processes.

• High levels

 

of integrity, discretion, and confidentiality in handling sensitive H

C

 

information.

• Ability to collaborate as part of a team and work independently where

 

required

.

 

Qualifications and Experience:

 

• Diploma or equivalent qualification in Human Resources, Business Administration, or related fi