Head Customer Experience Management
1001 Absa Bank
Other,
R1.8K - R3.2K/moFull-time · Posted 1 weeks ago
This role advertises R1.8K - R3.2K/mo.
Job description (preview)
Job Summary This is an opportunity to shape the future of customer experience by designing journeys with the customer at the centre, driving service excellence, and delivering measurable business impact through improved loyalty, operational efficiency, and sustainable growth. Job Description Key Responsibilities Develop and execute the Customer Experience strategy and roadmap. Lead customer journey mapping, redesign, and optimisation across all channels. Drive Voice of Customer (VoC) programmes…
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Found on Adzuna · Posted 1 weeks ago