Head of IT Operations & Shared Services

About Us

Tsebo Solutions Group is seeking a senior IT leader to drive the performance, governance, stability and continuous improvement of Group IT Operations and Shared Services. Reporting to the Group CIO, this role provides leadership across enterprise applications, ERP, infrastructure, service delivery, vendor management and the full Group IT budget.

This opportunity is ideally suited to professionals currently operating as a Group IT Manager, Head of IT, Head of IT Operations, Head of IT Shared Services, or a similar senior IT leadership role, with experience leading multiple technology functions through managers in a complex enterprise environment.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people – the heart of Tsebo – is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities

• Lead Group IT Operations and Shared Services across multiple business units and regions.
• Provide oversight of Enterprise Applications, ERP, Infrastructure & Cloud, Service Delivery, Vendor Management and Operational IT Risk.
• Drive Microsoft Dynamics 365 and enterprise application optimisation, adoption and value realisation.
• Own the preparation, management and reporting of the full Group IT budget.
• Drive service excellence, operational stability, governance and continuous improvement.
• Manage strategic technology vendors, contracts, licensing and outsourced services.
• Ensure effective IT risk, cybersecurity, disaster recovery and business continuity practices.

Skills and Competencies

• IT Operations and Shared Services Leadership
• Enterprise Applications and ERP Management (Microsoft Dynamics 365)
• Infrastructure, Cloud and Service Delivery Oversight
• IT Financial Management, Budgeting and Cost Optimisation
• Vendor, Contract and Commercial Management
• IT Governance, Risk and Compliance
• Cybersecurity and Business Continuity Management
• Strategic Planning and Operational Excellence
• Leadership of Multi-disciplinary Technology Teams
• Stakeholder Engagement and Executive Reporting
• Continuous Improvement and Service Optimisation
• Strong Business and Commercial Acumen

Qualifications

• Relevant Degree in Information Technology, Information Systems, Computer Science, Engineering or a related field.
• Minimum 15 years' professional IT experience.
• Minimum 8 years' senior IT management experience in IT Operations, Shared Services, Enterprise Applications, ERP, Infrastructure or Service Delivery.
• Proven experience leading multiple technology functions through managers and specialist teams.
• Strong experience with Microsoft Dynamics 365 and/or enterprise ERP environments.
• ITIL certification or equivalent IT Service Management experience.
• Experience in IT budgeting, vendor management, governance and operational service delivery.