Head of Operations (Freelance)

Head of Operations

Remote | Up to 30 hours per week | £25 to £30 per hour | Self-employed contract

At 30 hours a week that is around £3,250 to £3,900 a month.

Approximately R71,500 to R85,800 a month. Paid in pounds.

We have outgrown our systems.

Property Entrepreneur has traded for twelve years. We are profitable, with strong products and a loyal membership. We have also built the whole thing on simple systems, individual high performer effort and knowledge held in people's heads.

Those systems will not take us from £2 million to £10 million. We need better infrastructure, and we need someone to build it.

The opportunity

The Head of Operations will build the operating infrastructure required to scale the business from £2m to £10m without equivalent growth in complexity, administration or headcount.

Process design & ownership should is the key to success in this role. You will need to understand how the business currently operates, identify duplication and inefficiency, then simplify, integrate and automate rather than create more processes.

A properly implemented CRM. Integrated finance and reporting. Systems that talk to each other. Process documented well enough to survive people leaving.

Nobody reports to you. You work on the business, not in it. A department head brings you a broken process. You pull it apart, design the fix, present it, build it, onboard the team, then close it out. That loop is the job.

What you will own

• Process design & ownership
• Ownership of the Systems, integrations, CRM, the Ai Brain, data and the SOP library
• Our task management system
• The operating rhythm: scorecards, weekly meetings and monthly team meetings
• Back-office suppliers, contracts, renewals and cost savings
• Website platform, AI tooling
• Insurance and contract administration

Your first 120 days

1. Sit with each department head and find out where they lose time.

2. A detailed audit and design phase across our existing systems, spreadsheets, data, websites and processes

3. Recommend the CRM and core system changes. Get sign-off.

4. Present a twelve month roadmap, implement, onboard, oversee all in good time for our first sales event in April 2027.

You

• Eight years or more in operations
• Hands-on CRM experience, beyond just implementation. We need someone who has experience taking data from multiple legacy systems, spreadsheets and different sources, cleaning and structuring it, designing the new CRM around the business and migrating everything into an integrated system that becomes the one source of truth
• You use AI every day and can show where it has saved you time
• You deliver through people who do not report to you
• Entirely self-directed. No office, no team, no daily supervision

Not required: line management, sales experience, UK residence, or ever setting foot in an office.

This suits someone senior who wants serious work in fewer hours. We would rather have an overqualified person for 25 hours than a stretched one for 40.

Applying

Send us a video. No more than three minutes. Recorded on your phone is fine.

1. Tell us about a business you systemised. Where the business was before, what you did, how you got people to use it and where did the business go afterwards.

2. How you have used AI, and where you can see it being used in this role.

Pay: R71 500,00 - R85 800,00 per month

Application Question(s):

• Do you have 8 or more years’ experience in operations?
• Do you have hands-on experience configuring and rolling out a CRM (such as GoHighLevel or HubSpot)?
• Does this include experience in taking data from multiple legacy systems, spreadsheets and different sources, cleaning and structuring it, designing the new CRM around the business and migrating everything into an integrated system?
• Are you proficient in connecting different software systems using automation tools? If yes which ones?
• Are you comfortable working on a self-employed contract basis, with a high degree of autonomy and without daily supervision or direct reports?

Work Location: Remote