Head Of Outbound
Built For B2B
Other,
Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Job description
The role
You own campaign delivery for every client account. Lists, copy QA, sending infrastructure, deliverability, reporting, and the people doing the work.
You are accountable for positive replies and booked meetings per client per month. When a campaign underperforms, you diagnose it and fix it. When a client asks why, you have the answer before they ask.
This is a hands-on leadership role. You will be in the tools daily, not managing from a dashboard.
What you'll do
- Own campaign ops across all client accounts, from onboarding to live sending
- Direct GTM engineers and coordinators: set priorities, review output, keep delivery on schedule
- Run the stack: Smartlead, Instantly, HeyReach, Clay, Apollo, HubSpot
- Build and improve AI-assisted workflows for enrichment, personalisation, QA, and reporting
- Monitor deliverability and mailbox health across the fleet, and catch problems before clients do
- Report performance weekly per client: sends, replies, positive replies, meetings booked
- Feed campaign learnings back into targeting and copy so results compound
You must have
- 3+ years running cold email or LinkedIn outbound at real volume (10,000+ emails a month minimum). Agency side preferred.
- Managed at least 2 people to measurable results. You can point at the numbers.
- Hands-on with a sending platform (Smartlead, Instantly, Plusvibe, Email Bison or similar) and an enrichment tools (Clay, Apollo, Claude Code)
- Working knowledge of deliverability: SPF, DKIM, DMARC, warmup, bounce management, domain rotation
- Daily AI use in real workflows. You have built prompts, run AI enrichment, or automated QA with it. "I use ChatGPT sometimes" does not count.
- Based in South Africa with reliable internet and power backup, available across UK/US business hours
Nice to have
- HeyReach or other LinkedIn automation experience
- Scripting or API experience (Python, Make, n8n, Clay HTTP columns)
- Client-facing experience: running calls, handling escalations, presenting results
Time
- Fully remote, UK/US Hours to be discussed.
Pay: R12 980,00 - R26 471,00 per month
Work Location: Remote
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Other?
Many call centre roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
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Found on Indeed · Posted 4 days ago