Health & Short Term Insurance Administrator

We are looking for a proactive and detail-oriented Health and Short Term Insurance Administration Specialist to join our growing team. This role is ideal for someone with strong Discovery Health experience who is passionate about delivering exceptional client service and ensuring efficient administration across medical aid, gap and short term insurance product – with a focus on claims management and client service.

Skills and Competencies

· Proven experience within the healthcare, short-term and financial services industry

· Discovery Health product knowledge (essential)

· Short-term insurance (personal lines) product knowledge (essential)

· Strong administrative and organisational skills with attention to detail.

· Excellent verbal and written communication skills.

· Ability to work under pressure and meet deadlines (critical!).

· Proficiency in MS Office (Word, Excel, Outlook).

· Familiarity with insurance management systems (preferred).

· Customer-focused with a professional demeanor.

· Self-motivated, proactive and solutions-driven

Key Responsibilities

Medical Aid & Gap Cover Administration

· Manage new business applications and ongoing servicing of medical aid and gap cover policies.

· Prepare and present client proposals, including benefit and premium comparisons.

· Assist with annual plan reviews and upgrades, including client communication.

· Handle gap cover administration, including new business and servicing.

· Provide ongoing support with Discovery Vitality and related member benefits.

Short-Term Insurance

· Assist with personal lines policy administration, with a focus on claims management.

· Process policy amendments, renewals and cancellations.

· Respond to client queries regarding policies and premiums.

· Liaise with insurers to ensure efficient policy servicing.

Claims Administration

· Manage Medical Aid, Gap Cover and Short-Term Insurance claims from submission through to finalisation.

· Follow up regularly with insurers and service providers.

· Keep clients informed throughout the claims process, ensuring smooth resolution.

· Escalate complex matters where required to achieve the best client outcome.

Client Service

· Build and maintain strong client relationships.

· Respond to client enquiries professionally and within agreed service levels.

· Deliver a high standard of service and communication at all times.

General Administration

· Maintain accurate and up-to-date electronic client records at all times.

· Ensure all required compliance and FICA documentation is created, stored and managed accurately.

· Ensure all documentation is correctly filed and compliant.

· Assist with general office administration and phone overflow.

· Support the team with ad hoc tasks as required.

Pay: R18 000,00 - R22 000,00 per month

Application Question(s):

• Do you have a RE5 certificate or similar qualification?

Experience:

• Medical Aid & Insurance: 2 years (Required)

Work Location: In person