Healthcare Consultant

An opportunity for an Inbound Healthcare Business Consultant to become a Trusted Business Champion for an allocated client base.

The successful candidate will play a crucial role in delivering an exceptional digital on-boarding experience of software solutions to new practices in the Private Healthcare sector. At the same time they will use their relationship building skills to take full-ownership for the retention of and, in collaboration with the Sales Team, to grow the revenue from, existing practices.

Responsibilities include:

• Manage and take full ownership for the retention of an allocated client base;
• Collaborate with the Sales Team to grow the region and its profitability;
• Develop strong relationships with healthcare practitioners and practice staff digitally;
• Unlock the company's value proposition and gain insights through high-value interactions with practices;
• Collaborate with Sales Consultants to on-board new clients;
• Upsell 'value added services' and 'new products features' to an existing client base;
• Train existing clients on new products and processes through a combination of telephonic and other digital channels;
• Maintain detailed records of all client interations in the Company's CRM;
• Ensure that clients continually receive an excellent Customer Experience through digital interactions.

Requirements to fill the position include:

• Matric (National Senior Certificate);
• A Tertiary qualification is preferred;
• 2+ years in a client service role in the Healthcare or Information Technology sectors;
• 1+ years training clients on software products
• 1 + years upselling products and services to existing clients
• Excellent communcation skills (oral and written)
• Proficient in English and at least one other official language
• Analysis and problem solving skills
• Attention to detail and strong admin skills
• Strong relationship building skills at all levels
• Negotiation and upselling skills
• Planning, organisational and co-ordinating skills
• Time- and self-management skills
• Self-motivated and self-directed
• Collaboratory and Team-player skills
• A sound understanding of the SA private Healthcare sector is advantageous

Apply if you meet the requirements for the position !

If you don't hear from us within 5 days of applying, you have unfortunately not made the short-list ....

Pay: From R25 000,00 per month

Work Location: In person