HIV Medical Administrator

Who are we?

Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of the following business units Retail Mass, Corporate, Risk and Savings, Glacier and various business enabling functions. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the four clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives. What will you do?

What Is Your Role?

The HIV Medical Administrator provides confidential and accurate administrative support for HIV-related underwriting cases within the Medical Division. The role ensures efficient coordination of HIV-positive policy applications, facilitates communication between clients, healthcare providers, and counselling partners, maintains accurate records and reporting, and upholds medical confidentiality and regulatory compliance. By supporting the underwriting process and providing appropriate communication and guidance to policyholders, the role contributes to the timely and effective issuance of new business policies.

• Administer and process HIV-positive underwriting cases, ensuring accurate case allocation, coding, record maintenance, and documentation management.
• Communicate HIV-related underwriting requirements and outcomes to clients, medical practitioners, counsellors, and external stakeholders in line with company protocols.
• Manage and review HIV-related medical and laboratory information, support underwriters with additional medical requests, and escalate complex cases when required.
• Maintain accurate case records, management information, statistical data, and reporting to support business and operational requirements.
• Ensure strict compliance with medical confidentiality, POPIA, regulatory requirements, and company policies, while maintaining complete audit trails and confidentiality of all client information.

Competencies:

Technical:

• Strong administrative and data management skills, including accurate record keeping, data capturing, report preparation, and proficiency in relevant computer systems.
• Good understanding of medical documentation and underwriting-related processes to ensure accurate case administration.

Behavioral:

• Demonstrates high levels of integrity, confidentiality, attention to detail, and accountability when handling sensitive information.

• Communicates professionally and empathetically, with a strong customer focus and the ability to build effective stakeholder relationships.

• Well-organised, solution-oriented, and collaborative, with strong planning, teamwork, and problem-solving capabilities. What will make you successful in this role? Qualifications:

• Matric / Grade 12 (essential)

• Relevant tertiary qualification in Administration, Business Administration, or a related field (advantageous)

Experience:

• 1-3 years' administrative experience in the insurance, medical, healthcare, underwriting, or financial services environment.
• Exposure to long-term insurance administration will be advantageous.
• Experience handling confidential client information.
• Medical or underwriting administration experience will be beneficial.

Knowledge:

• Basic understanding of long-term insurance principles.
• Understanding of confidentiality requirements relating to medical information.
• Knowledge of HIV testing processes and laboratory reporting would be advantageous.
• Computer literacy and experience with policy administration systems.

Sanlam Core Competencies

• Being resilient
• Collaborates
• Cultivates Innovation
• Customer Focus
• Drives results Build a successful career with us

We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Closing Date: 26 August 2026****Our commitment to transformation

The Sanlam Group is committed to achieving transformation and embraces diversity. This commitment is what drives us to achieve a diverse, inclusive and equitable workplace as we believe that these are key components to ensuring a thriving and sustainable business in South Africa. The Group's Employment Equity plan and targets will be considered as part of the selection process.