Hospitality Administrator

The Franschhoek Wine Tram is a popular tourist attraction located in Franschhoek, South Africa. The Hospitality Administrator supports the daily operations of the Franschhoek Wine Tram by ensuring seamless guest experiences, efficient booking management, and strong coordination between departments.

This role combines administrative precision with frontline hospitality support to maintain the high service standards expected in a premium tourism environment.

Your duties may include but are not limited to:

Guest Experience & Customer Service

• Handle guest inquiries via phone, email, and in-person in a professional and friendly manner
• Assist with reservations, amendments, and cancellations
• Address guest complaints and provide timely resolutions
• Ensure accurate communication of tour offerings, schedules, and experiences

Booking & Administration

• Manage daily bookings across all tram lines and experiences
• Maintain up-to-date records and reporting on booking systems
• Prepare daily schedules and guest lists for operations teams

Operational Support

• Coordinate with hosts, drivers, and guides to ensure smooth daily operations
• Assist in planning and organising special experiences and group bookings
• Monitor capacity and availability across tram lines
• Support contingency planning during service disruptions

Communication & Coordination

• Liaise with wine estates and partners regarding guest arrangements
• Ensure clear internal communication between reservations, operations, and guest services teams
• Provide updates on operational changes or disruptions to relevant stakeholders

General Administration

• Maintain filing systems and documentation
• Assist with reporting, data capturing, and performance tracking
• Support management with ad hoc administrative duties

Requirements

• Customer-focused with a strong commitment to delivering exceptional service
• Excellent communication skills, both verbal and written
• Ability to multitask and perform effectively in a fast-paced environment
• Strong team player with proven collaboration skills
• Professional, reliable, and well-presented
• Adaptable and able to remain composed under pressure
• Previous experience within the tourism industry

Advantageous

• Experience in wine tourism or luxury hospitality environments
• Knowledge of the Franschhoek area and surrounding wine estates
• Multilingual abilities with strong communication skills

If you are interested in applying for this job, you should review the job requirements and qualifications to ensure that you meet the criteria. You can also research the Franschhoek Wine Tram to learn more about the company and their values.

Please include a recent photograph with your CV along with all qualifications.

We look forward to hearing from you.

Job Type: Full-time

Ability to commute/relocate:

• Franschhoek, Western Cape: Reliably commute or planning to relocate before starting work (Required)

Education:

• High School (matric) (Required)

Experience:

• Administration: 2 years (Required)

Work Location: In person