Hospitality Manager – Wine Farm (Restaurant & Conference Facility)

Position Overview

The Hospitality Manager will be responsible for the professional management and oversight of the wine farm’s restaurant and conference facilities. This role requires a results-driven individual with strong leadership capabilities, operational expertise, and a commitment to delivering exceptional customer service aligned with the brand’s standards.

This position offers a unique opportunity to manage both leisure and corporate hospitality services, combining the guest-facing wine and dining experience with the professional oversight of conference facilities accommodating up to 60 delegates.

Key Responsibilities

Operational Management

• Direct and manage daily operations of the restaurant and conference facilities.
• Establish and enforce service standards, operating procedures, and compliance with health, safety, and licensing regulations.
• Oversee reservations, guest flow, and event execution.
• Adhere to opening and closing procedures.
• Liaise and communicate with the Head Chef.

Conference Facility Management

• Manage the rental and operations of the conference facilities accommodating up to 60 delegates.
• Coordinate logistics for corporate meetings, conferences, and private functions.
• Ensure the facility is equipped, maintained, and serviced to professional standards.
• Liaise with clients to tailor hospitality services, including catering and technical support.

Financial Management

• Manage cash-ups and control petty cash where applicable.
• Develop and manage budgets, monitor expenses, and ensure achievement of revenue targets.
• Oversee inventory control and procurement for wine, restaurant, and boardroom supplies.
• Prepare and present financial and operational performance reports to senior management.

Staff Leadership

• Recruit, train, and supervise hospitality staff.
• Implement performance management processes, including appraisals and corrective actions.
• Ensure effective workforce scheduling and resource allocation.
• Oversee uniform compliance and neatness at all times.

Customer Experience

• Maintain a high standard of guest service across all hospitality touchpoints.
• Manage wine tastings, food pairings, and special events to enhance brand positioning.
• Address and resolve customer feedback and complaints in a professional manner.

Business Development & Marketing

• Collaborate with marketing teams to promote the restaurant and conference facilities services.
• Develop and execute strategies to increase footfall, sales, and brand visibility, thereby increasing spending per guest.
• Build and maintain relationships with tourism operators, corporate clients, and hospitality networks.
• Upkeep and expansion of social media and social media opportunities.

Qualifications & Experience

• Degree/Diploma in Hospitality Management or related field.
• Minimum of 5 years’ experience in hospitality management, preferably within the wine or fine dining sector.
• Proven track record in operational management, financial oversight, and staff leadership.
• Strong interpersonal, communication, and problem-solving skills.
• Demonstrated passion for wine, food, and South African hospitality culture.

Remuneration & Benefits

• Competitive salary package with performance-based incentives.
• Professional development opportunities within the wine and hospitality industry.
• Employee discounts on wine and dining experiences.

Final date for applications is 22 July 2026, please send updated CV to the [email protected].

Work Location: In person