Hotel Accommodation Maintenance Manager

Job Purpose

To plan, lead, and control all maintenance and engineering activities specifically related to hotel rooms and immediately

associated guest areas. The role ensures all rooms, corridors, and related guest-facing infrastructure are maintained to the

highest 4-star standard — fully operational, safe, compliant, and impeccably presented to support exceptional guest

satisfaction. This is a focused role on room-specific maintenance, with close collaboration on cross-functional issues.

Essential Requirements of the Post

Qualifications

 Management Certificate.

 Minimum 4 × N3 Technical NQF Level certificates.

Experience

 At least 5 years’ experience as a Maintenance Manager or Supervisor in a similar-sized operation.

 Extensive hands-on experience with:

 Desalination plants.

 Plumbing, sewerage treatment systems, and water treatment systems.

 Electrical (light current).

 Refrigeration.

 Building and general maintenance.

Knowledge, Skills & Abilities

 Working knowledge of electrical and mechanical systems.

 Familiarity with drafting and understanding blueprints and schematics.

 Strong technical troubleshooting and problem-solving skills.

 Proficiency in using maintenance management systems (e.g., Monday.com, MS Teams).

 Budget management and cost control experience.

Personal Attributes

 Effective communication and people management skills.

 Comfortable working in a fast-paced, dynamic environment.

 Service-oriented with a strong focus on guest satisfaction and 4-star standards.

 Safety-conscious and committed to compliance.

 Ability to lead and develop a high-performing team.

Physical & Other Requirements

 Medically fit.

 Willing and able to perform shift work, weekend work, public holiday work, and overtime as required.

Key Performance Indicators (Summary) Performance will be measured against targets such as:

 100% compliance and inspection pass rates.

 ≥99.5% room asset uptime / availability.

 Emergency response ≤1 hour; standard maintenance response ≤4 hours.

 Average ≤2 rooms per day due to maintenance.

 ≤40 corrective maintenance requests per month.

 Budget adherence (≤5% overrun).

 High guest satisfaction with minimal maintenance-related complaints.

 Effective records management and system usage (Monday.com / MS Teams).

Special Conditions

Shift work, weekends, public holidays, and overtime may be required.

Education:

• Certificate (Required)

Experience:

• Management: 3 years (Required)
• Maintenance: 5 years (Required)

License/Certification:

• Driver Licence (Required)

Location:

• Johannesburg South, Gauteng (Required)

Work Location: In person