Hotel Cleanliness Expert (Houseman) - Protea Hotel Cape Town Waterfront Breakwater Lodge

Additional Information Job Number 26133271

Job Category Housekeeping & Laundry

Location Portswood Road, V & A Waterfront, Cape Town 8001, South AfricaVIEW ON MAP

Schedule Full Time

Located Remotely? N

Position Type Non-Management

Position Summary Maintain the overall appearance and prescribed maintenance for the following areas that include, but is not limited to: Lobbies, Corridors; Stairwells and Landings; Elevators; Interior Service and Common Areas; Exterior Walkways, Loading and Storage areas; Landscape Grounds Maintenance; Waste removal/storage areas; Windows and any other common areas in the Building. Post caution signs to limit traffic when necessary. Contact other departments directly for urgent repairs. Respond promptly to requests from guests and other departments. Identify and report preventative or other maintenance issues in public areas or guest rooms. Maintain the daily/weekly/monthly and quarterly checklist and present to the Management office on a regular basis. Perform emergency response service actions (e.g. plumbing, fire incidences follow-up) when requested by management.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications; properly store flammable materials. Ensure uniform and personal appearances are clean and professional; maintain confidentiality of proprietary information. Welcome and acknowledge all Residence owners according to company standards; anticipate and address Residences owner ‘s service needs; assist individuals with disabilities; thank Residences owner with genuine appreciation. Speak with others using clear and professional language. Support team to reach common goals. Adhere to quality expectations and standards. Move, lift, carry, and place objects weighing less than or equal to 25 kilograms without assistance and in excess of 25 kilograms with assistance. Ability to push and pull work-related machinery over sloping and uneven surfaces. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Visually inspect tools, equipment, or machines (e.g., to identify defects). Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down a ladder. Stand, sit, kneel, or walk for an extended period across an entire work shift. Perform other reasonable job duties as requested by Supervisors.

CRITICAL TASKS Houseman Services

• Deliver packages, laundry, dry-cleaning etc. to guests.
• Man the service elevator as required.
• Transport luggage to and from units and other areas.

Maintain Building and Property

• Perform and document periodic inspections of the building and grounds for safety issues, physical appearance and maintenance conditions.
• Remove trash from each floor and the compactor rooms to the loading dock.
• Comply with all recycling mandates.
• Maintain inventory of supplies, and materials and balance so that inventory levels meet demand levels.
• Perform and adhere to the prescribed scheduled service routines for the areas or items assigned.
• Maintain the overall appearance and prescribed maintenance for the following areas that include, but is not limited to: Lobbies, Corridors; Stairwells and Landings; Elevators; Interior Service and Common Areas; Exterior Walkways, Loading and Storage areas; Landscape Grounds Maintenance; Waste removal/storage areas; Windows, and any other common areas in the Building.
• Clean glass (e.g., windows, mirrors) by removing dust, spots, and smears.
• Clean floor surfaces using designated chemicals, supplies, and equipment (e.g., mops, buffers, vacuums, wet vacuum, extractor, shampoo machine, stain remover).
• Move up and down stairs and/or service ramps.

Safety and Security

• Report work related accidents, or other injuries immediately upon occurrence to the Maintenance & Housekeeping Managers.
• Follow company and department safety and security policies and procedures to maintain a clean, safe, and secure environment.
• Use proper equipment, wear appropriate personal protective clothing, and employ correct lifting procedures, as necessary, to avoid injury.
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Follow Hazardous Material Management Program procedures for handling and disposing of chemicals, fertilizer, pesticides, blood borne pathogens, etc.
• Follow policies and procedures for the safe operation and storage of tools, equipment, and machines.
• Maintain awareness of undesirable persons on property premises.
• Complete appropriate safety training and certifications to perform work tasks.
• Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).

Policies and Procedures

• Follow company and department policies and procedures.
• Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.
• Maintain confidentiality of proprietary materials and information.
• Perform other reasonable job duties as requested.

CRITICAL COMPETENCIES Interpersonal Skills

• Team Work
• Diversity Relations
• Customer Service Orientation

Personal Attributes

• Presentation
• Dependability
• Safety Orientation
• Integrity

Communications

• Communication
• Listening

Preferred Qualification Education : Matric equivalent.

Related Work Experience : At least 1 year of work experience.

Supervisory Experience : No supervisory experience required.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Protea Hotels by Marriott® is the leading hospitality brand in Africa and one of the most widely recognized hospitality brands on the continent, with over 60 hotels across South Africa, Zambia, Nigeria, Namibia, Tanzania and Uganda. If you have a passion for delivering every guest a personalized service experience and desire to be part of the ‘Coolest Hotel Brand in South Africa’, join the Protea Hotels by Marriott® team today! In joining Protea Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.