Hotel Night Receptionist

Responsibilities

The ideal candidate will work night shift - works 2 nights in and 2 nights off.

Oversee front desk in hotel. This includes the laundry room, housekeeping, and the kitchen. Front desk operations such as guest check-in and check-out, room inventory. Oversee the security staff and attend to guest request. Provide excellent customer service. Respond to guests' inquiries and requests in a timely and professional manner. .

Ensures Outstanding customer care at all times. Maintains a friendly, professional, cheerful and courteous demeanour at all times. Accurately answers inquiries from potential guests and accepts hotel reservations. Consistently resolves guest problems and complaints in an efficient manner while demonstrating a sense of urgency. Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns in a timely fashion. Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.

Ensures Front desk log book and hotel log book is always updated and acted upon. Ensures front desk supplies are stocked and computer equipment functioning properly. Performs other duties such as stock take and oversee laundry , requested or deemed necessary by management.The individual must be computer literate, have excellent communication and numeracy skills and is flexible. Please attached Cv and references with application

Must have experience relevant to the position

Pay: R6 000,00 - R6 500,00 per month

Application Question(s):

• What is your experience level with Microsoft Excel?
• Please specify your current area you live e.g. Durban Central
• Please indicate how many years of relevant experience you have ?

Education:

• High School (matric) (Required)

Work Location: In person