Hotel Operations Manager
Katberg Mountain Resort and Hotel (pty) ltd
Eastern Cape
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
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Job description
Requirements:
- Relevant tertiary qualification in Hospitality Management or a related field.
- Minimum 2 years’ experience in a Hotel Manager or similar senior role.
- Strong leadership and staff management skills.
- Experience in remote, bush, or off-grid environments will be highly advantageous.
- Basic knowledge of maintenance, stock control, and food service operations.
- Valid driver’s license (advantageous).
- Solid understanding of hospitality compliance, health & safety and risk management.
- Confident communicator with the ability to lead teams and engage guests professionally.
- Hands-on leadership style with strong attention to detail.
- Excellent organizational and time-management ability.
- High attention to detail and problem-solving skills.
- Strong customer service orientation and guest relations.
- Computer literate (reservations systems, email, basic reporting).
- Ability to work flexible hours, including weekends and public holidays.
Responsibilities:
- Oversee the daily operations of the hotel, ensuring smooth and efficient running.
- Manage all hotel departments (front office, housekeeping, food & beverage, maintenance).
- Ensure smooth day-to-day operations across all areas.
- Monitor occupancy rates, bookings, and revenue performance.
- Implement and maintain operational policies and procedures.
- Ensure high levels of guest satisfaction and service excellence.
- Handle guest complaints and resolve issues promptly.
- Maintain a welcoming and professional atmosphere.
- Ensure staff productivity and high service standards.
- Ensure clear communication and collaboration across all hotel departments.
- Monitor service delivery, productivity levels and operational readiness.
- Monitor daily cash-ups, variances, voids and operational risks.
- Manage incident reporting and corrective actions.
- Oversee online guest feedback and reputation platforms.
- Experience in Managing lodges in remote areas
Work type: Live - in Position
Location:Katberg Mountain Resort and Hotel
Job Type: Full-time
Pay: Up to R20 000,00 per month
Ability to commute/relocate:
- Eastern Cape: Reliably commute or planning to relocate before starting work (Required)
Experience:
- lodge/resort management: 2 years (Preferred)
Work Location: In person
Found on Indeed · Posted Yesterday · Last checked Today
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What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Other?
Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted Yesterday
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