Hotel Receptionist

Full job description

Key Performance Areas: To provide assistance with all Reception / Front Office duties as well as dealing with guests,

• Welcoming guests and checking in and out of guests
• Handling guest queries, requests and complaints and management of guest relations
• Management of guest accounts including the handling of income & payments of all types, including cash
• General office administration, telephone, reservations, reception
• Communication and liaison with external, associated parties
• Interaction & liaison with all departments and areas including outsourced functions

Minimum Qualifications and Experience:

• 1 – 3 years previous Reception experience in the Hospitality / Service industry
• Excellent understanding of all aspects of Hospitality Operations
• Computer literacy skills including: Excel & Word and a knowledge of Hospitality Property Management and or billing systems
• Excellent administration and interpersonal skills
• Basic financial management skills including the ability to handle billing and payments including cash transactions

Key Competencies and Personal Attributes:

• Desire and ability to work in a service industry
• Ability to work under pressure and without supervision
• Attention to detail
• Proven communication skills
• Ability to work normal hospitality hours including shifts, overtime, standby shifts, working on week-ends and public holidays
• Be comfortable working 12hour shifts (day / night) and Sundays

pls email CV to hr@soltex.co.za

Pay: From R7 500,00 per month

Work Location: In person