ClosedFull-time

Hotel Receptionist

The view boutique hotel and spa

Durban, KwaZulu-Natal

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Hotel, lodge, restaurant and catering roles, from front office and housekeeping through to chefs and food and beverage management.

Job description

Key Responsibilities:

Guest Check-In and Check-Out: Greet guests warmly, check in and out guests quickly, and address any requests or concerns.
Reservations: Manage bookings, cancellations, and changes, and make sure rooms are ready for guests.
Providing Information: Share details about hotel services, local attractions, and assist with transportation or restaurant bookings.
Handling Payments: Process payments and provide receipts or invoices to guests.
Guest Service: Meet guest needs, help with special requests, and solve any problems they may have.
Administrative Tasks: Keep guest records accurate, answer calls and emails, and maintain a clean, organized front desk area.
Teamwork: Work closely with housekeeping, maintenance, and the General Manager to make sure everything runs smoothly.

Skills Needed:

Communication: Be clear and polite when talking with guests.
Problem-Solving: Quickly solve any issues that may arise.
Attention to Detail: Make sure guest bookings and requests are correct.
Multitasking: Handle multiple tasks at once without making mistakes.
Tech Skills: Know how to use hotel management software and payment systems.

Work Environment:

The job may be busy, especially during busy times or special events.
Hours can vary, including nights, weekends, and holidays.

This role is important for making sure guests have a great experience and keeping the hotel running smoothly.

Job Type: Full-time

Work Location: In person

Found on Indeed · Posted 2 weeks ago · Last checked 2 weeks ago

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Found on Indeed · Posted 2 weeks ago