HR Generalist
Mindtools Kineo
Other,
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
We are looking for an experienced and proactive HR Generalist/People Advisor to join our People team. This role is responsible for delivering high-quality, operational HR support across the employee lifecycle while ensuring compliance with employment legislation and internal policies. The successful candidate will be comfortable working independently in a remote environment, have excellent stakeholder management skills, and be confident advising managers on a broad range of people matters.
Experience working within a global organisation is highly desirable, along with hands-on experience using BambooHR as an HRIS.
Key Responsibilities
- Provide expert advice and guidance to managers and employees on a wide range of people matters, ensuring compliance with employment law and company policies.
- Manage employee relations cases including disciplinary, grievance, performance management, absence management, and investigations.
- Support the full employee lifecycle including onboarding, probation, promotions, changes to employment, and offboarding.
- Maintain accurate employee records and HR documentation within BambooHR.
- Produce employment contracts, letters, policy updates, and other HR documentation.
- Partner with managers to build people capability and support effective people management practices.
- Ensure HR processes are delivered efficiently and consistently across the business.
- Monitor compliance with employment legislation and recommend updates to policies and procedures where required.
- Support organisational change initiatives, restructures, and consultation processes as required.
- Analyse HR data and prepare reports to support business decision-making.
- Collaborate effectively with colleagues across multiple countries and time zones where applicable.
- Contribute to continuous improvement initiatives within the People function.
Skills & Experience
Essential
- Previous experience in a People Advisor or equivalent HR generalist role.
- Strong operational knowledge of UK employment law and HR best practice.
- Demonstrable hands-on experience using BambooHR.
- Experience managing a wide range of employee relations cases independently.
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to manage multiple priorities.
- High level of attention to detail and confidentiality.
- Confident advising and influencing managers at all levels.
- Proficient in Microsoft Office and BambooHR.
- Comfortable working remotely and managing workload independently.
Desirable
- Experience working within a global or international organisation.
- Exposure to employment practices globally.
- HR qualification.
- Experience supporting change management initiatives.
Personal Attributes
- Collaborative and approachable.
- Pragmatic with strong problem-solving skills.
- Resilient and adaptable in a fast-paced environment.
- Customer-focused with a service-oriented mindset.
- Proactive, organised, and able to work with minimal supervision.
- Committed to continuous learning and improvement.
What We Offer
- Fully remote working.
- Opportunity to work within a collaborative and growing global business.
- Professional development and learning opportunities.
- Competitive salary
- Supportive and inclusive team culture.
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Other?
Many customer service roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted Yesterday