HR OFFICER

HR OFFICER

Recruiter: Ergasia Placements

Job Ref: Pta000391/LB

Date posted: Wednesday, June 17, 2026

Location: Johannesburg, South Africa

Salary: 18 000 Monthly

SUMMARY: Location: Randburg, Johannesburg

Position Type: Permanent | Full-Time | Office-Based

Ergasia Placements is recruiting an experienced and driven HR Officer on behalf of a dynamic organisation operating within a fast-paced contact centre environment.

This opportunity is ideal for a hands-on HR professional with strong experience across the full employee lifecycle, including recruitment, employee relations, performance management, HR administration, and employee engagement.

POSITION INFO: Minimum Requirements Matric (Grade 12). Relevant Human Resources Degree or Diploma. Minimum 3 years' experience as an HR Officer or HR Generalist (internship experience will not be considered). Proven experience managing end-to-end bulk recruitment in a high-volume environment. Strong Employee Relations experience, including disciplinary, grievance, incapacity, and performance management processes. Sound knowledge of South African labour legislation, including the BCEA, LRA, and EEA. Minimum 2 years' experience using Microsoft Office, particularly Excel and Word. Experience within a call centre or contact centre environment will be highly advantageous. Key Responsibilities Recruitment, Selection & Onboarding Manage the full recruitment process from advertising and screening through to appointment and onboarding. Conduct interviews, coordinate assessments, and complete pre-employment checks. Draft and maintain job descriptions and recruitment advertisements. Coordinate onboarding documentation and employee records. Manage learnerships, internships, and youth development programmes. Employee Relations Provide HR guidance and support to employees and management. Coordinate disciplinary hearings, grievances, incapacity processes, and poor performance management. Conduct exit interviews and provide trend analysis and recommendations. Performance Management Manage probation reviews and support performance management initiatives. Ensure fair and consistent application of performance improvement processes. HR Administration & Compliance Maintain accurate employee records and HR documentation. Ensure compliance with labour legislation, company policies, and HR best practices. Manage HR queries professionally and within required service levels. Prepare and maintain HR reports and workforce statistics. Employee Engagement & Wellness Support employee wellness and engagement initiatives. Drive activities that promote a positive and high-performing workplace culture. Identify opportunities to enhance employee experience and organisational effectiveness. Reporting & Business Support Compile and analyse HR reports and metrics. Support workforce planning, talent acquisition, retention, and organisational development initiatives. Partner with management to drive people-related business objectives. Skills & Competencies Excellent organisational and time-management skills. Strong attention to detail and commitment to accuracy. Exceptional communication and stakeholder management abilities. Strong problem-solving and conflict-resolution skills. Ability to manage multiple priorities and work effectively under pressure. High levels of professionalism, confidentiality, and integrity. Self-motivated, adaptable, and results-driven. Passion for people development and employee engagement.