HR Officer

HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. At HGS, we combine technology, AI, and human expertise to deliver Intelligent Experiences that drive growth and transformation. Our strong foundation in CX enables us to create impactful solutions across industries. Through our Realized AI approach, we deliver practical innovation with measurable outcomes. Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with 17,000+ employees across 10 countries and 23 delivery centers.”

As an HR Officer at our Cape Town site, you will play a key operational role in the delivery of Human Resources support within a high‑volume contact centre environment. The role is responsible for ensuring HR policies and processes are implemented consistently, employee relations matters are handled fairly and lawfully, and statutory and Employment Equity requirements are met. Acting as a trusted advisor to both employees and operational leaders, the HR Officer provides day‑to‑day guidance across the employee lifecycle, supports industrial relations activity, and contributes to workforce planning and engagement initiatives. This role requires a strong working knowledge of South African labour legislation, sound judgement, and the ability to operate confidently in a fast‑moving BPO environment.

HGS enables a Coaching Culture: HGS is dedicates to fostering a coaching culture where continuous learning and development are integral to everyday life. Our coaching culture empowers employees to achieve their full potential with support from colleagues, managers, and mentors, through feedback mentorship and diverse learning opportunities. If you are passionate about growth for both yourself and others, HGS offers the ideal platform to build your career and thrive in an environment focused on development and collaboration.

Why Choose Us Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with ~17 ,000 employees across 10 countries and 23 delivery centers, supporting some of the world’s most recognized brands.

• Competitive Salary and shift allowance
• Annual leave entitlement: 15 days per annum and, 17 days after 2 years
• Comprehensive funeral cover.
• Medical insurance to keep you healthy and protected.
• Fully funded transportation to your home after shift.
• Career advancement in a fast-growing organization
• People focused environment where you’ll make lifetime connections and friendships

What Are We Looking For

• Are you deeply familiar with HR policies, procedures, and labour law compliance within a fast‑paced operational or BPO environment?
• Are you confident handling employee relations matters, including disciplinary, grievance, performance, and absence management cases?
• Do you have experience advising and supporting managers on people matters, applying sound judgement while balancing risk, fairness, and operational needs?
• Are you comfortable managing sensitive and complex situations with professionalism, discretion, and consistency?

If this matches your skillset, we’d love to see your application! Requirements

• Proven experience in an HR Officer or similar HR operational role within a fast‑paced contact centre or BPO environment.
• Solid working knowledge of South African labour legislation and employee relations processes.
• Confidence supporting disciplinary, grievance, performance, and absence management cases with professionalism and discretion.
• Strong communication and interpersonal skills, with the ability to work effectively with employees and managers at all levels.
• Highly organised, detail‑focused, and comfortable managing multiple priorities in a high‑volume environment.
• Experience working with HR systems and payroll interfaces, with strong Microsoft Word and Excel skills.

HGS is an equal opportunity employer committed to fostering diversity, equity, and inclusion. We do not discriminate based on race, ethnicity, religion, gender, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. We believe a diverse workforce drives innovation and helps us better understand and serve our global customers and communities.