IBM FileNet (BAW) Technical Lead / Level 3 Support Engineer

Introduction Through our client-facing brands theMomentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables businesses and people from all walks of life to achieve their financial goals and life aspirations.We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisation’s care for and reward their employees and members. Through our own network of advisers or via independent brokers and utilising new platforms Momentum Group provides practical financial solutions for people,communities, and businesses. We build and protect our clients' financial dreams.

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose We are seeking an experienced IBM FileNet and Business Automation Workflow (BAW) Technical Lead to provide expert-level support, platform leadership, and technical governance for our enterprise content management and workflow platforms.

This role combines hands-on Level 3 production support, platform engineering, architecture oversight, performance optimisation, and technical leadership. The successful candidate will act as the highest technical escalation point for FileNet and BAW-related incidents while driving platform stability, modernisation, automation, and operational excellence.

Requirements****Qualifications Essential

• IBM FileNet Certification.
• Relevant IBM FileNet administration experience.

Preferred

• IBM BAW Certification.
• Cloud certifications (AWS, Azure, OpenShift).
• ITIL Foundation.

Experience Requirements

Essential

• 5–8+ years' experience supporting IBM FileNet environments.
• Proven experience administering enterprise-scale FileNet platforms.
• Extensive Level 3 support experience within mission-critical environments.
• Experience leading complex troubleshooting and major incident resolution.
• Strong SQL and database troubleshooting experience.
• Experience with monitoring, observability, and platform optimisation.

Preferred

• Experience with IBM Business Automation Workflow (BAW).
• Experience in financial services or highly regulated environments.
• Experience leading technical teams or mentoring engineers.
• Experience with platform modernisation and cloud integration initiatives.

*Duties & Responsibilities**Technical Leadership Provide technical leadership for IBM FileNet and IBM BAW platforms.

• Define and maintain platform standards, operational procedures, and best practices.
• Guide development and support teams on FileNet and workflow solution design.
• Drive platform roadmaps, upgrades, and continuous improvement initiatives.
• Ensure solutions are scalable, secure, supportable, and aligned with enterprise architecture principles.

Level 3 Operational Support

• Serve as the highest escalation point for complex production incidents.
• Lead deep-dive troubleshooting and problem management activities.
• Conduct Root Cause Analysis (RCA) and implement permanent corrective actions.
• Manage critical incidents and support recovery activities.
• Ensure adherence to SLAs and operational support commitments.

FileNet Platform Administration

• Maintain and optimise IBM FileNet Content Manager environments.
• Administer Content Engine, Process Engine, and related FileNet services.
• Manage and enhance IBM Content Navigator (ICN), including plugin development and configuration.
• Support document lifecycle management, retention, and content services.
• Ensure platform security, resilience, and compliance requirements are met.

Business Automation Workflow (BAW)

• Support IBM BAW workflow solutions and environments.
• Troubleshoot workflow execution failures and integration issues.
• Work closely with business and development teams to improve workflow performance and reliability.
• Assist with workflow implementation, upgrades, and platform enhancements.

Performance, Monitoring & Observability

• Implement and optimise platform monitoring and observability.
• Analyse Java performance, memory utilisation, thread dumps, and garbage collection logs.
• Investigate and resolve platform performance bottlenecks.
• Develop telemetry, logging, and operational dashboards.
• Drive proactive monitoring and capacity planning initiatives.

Automation & DevOps

• Develop automation solutions using Python and Ansible.
• Support CI/CD pipelines and deployment automation.
• Integrate platform tooling with observability and enterprise monitoring solutions.
• Improve operational efficiency through automation and self-healing capabilities.

Database & Data Services

• Perform advanced SQL analysis and troubleshooting.
• Support DB2 databases and associated reporting requirements.
• Optimise database performance and workflow interactions.
• Assist with custom BI and reporting solutions where required.

Competencies****Required Technical Skills Core Technologies

• IBM FileNet Content Manager
• IBM Business Automation Workflow (BAW)
• IBM Content Navigator (ICN)
• FileNet Platform Administration
• Workflow and Content Services Architecture
• Enterprise Content Management (ECM)

Development & Integration

• Java
• Java EE
• REST APIs
• SOAP Web Services
• XML / JSON
• Plugin Development
• WebSphere / Liberty Administration

Databases

• DB2 Advanced SQL development and troubleshooting

Monitoring & Operations

• Datadog or equivalent observability solutions
• Log analysis and telemetry pipelines
• Performance tuning and JVM optimisation
• Root Cause Analysis methodologies

Automation & Engineering

• Python
• Ansible
• Git
• Jenkins or similar CI/CD tooling

Cloud & Infrastructure

• Linux / UNIX
• AWS services such as S3, EC2, Athena or Glue
• IAM and security principles
• Hybrid cloud environments

Preferred Skills

• Elasticsearch / OpenSearch
• NGINX
• OpenShift / Kubernetes
• Enterprise integration platforms
• Records and information management experience

Behavioural Competencies

• Strong ownership and accountability.
• Excellent analytical and problem-solving skills.
• Ability to work effectively under pressure during critical incidents.
• Strong stakeholder engagement and communication skills.
• Self-driven and capable of working independently.
• Detail-oriented with a continuous improvement mindset.
• Collaborative leadership and mentoring capability.