ClosedFull-time

Inbound Customer Service Advisor

CC33 Global

Durban, KwaZulu-Natal

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Salary not listed

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

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Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.

Job description

The Role

Our client is a large retail brand in the UK, with almost 1000 high street stores across the UK and Republic of Ireland they have a vast number of diverse customers. The retailers online service is extremely popular with click & collect and next day delivery service supplying customers with a wide range of quality products.

The customer ethos centres on making their products accessible, affordable, and engaging, aiming to be the first-choice retailer for "up-to-the-minute" products. Their approach prioritizes friendly service, sustainability, and community engagement, aiming to provide an enjoyable shopping experience through both digital and physical stores.

In the modern era with a large volume of customers buying in store and online comes a high volume of queries, complaints and returns. Our client prides itself with high level customer experience, with a near perfect Trustpilot score of 4.9. As a customer service advisor, you will be resolving queries and providing effective solutions over Live Chat, email tickets and social media. The top 5 points of contact are:

1. Where is my order?

2. My item has arrived damaged

3. My order is missing

4. Store complaints

5. Reward card issues

Salary – 6500 Rand per month with a 1000 Rand attendance bonus per month

Working hours – 45 paid hours per week, on a rotational work pattern.

Opening hours between - Monday to Sunday 8am to 8pm. Working 1 weekend in 2.

Location – CC33 Global, 20 Crassula Road, Ottawa South, Blackburn

What we look for

Essential skills

· Experience of inbound customer service and live chat to the UK.

· Excellent telephone manner and a high level of typing accuracy.

· Essential skills and experience include resilience, confidence, and strong communication. You need to be comfortable with multi-tasking and maintaining customer service levels across multiple communication points.

Desirable skills

· An active interest or experience in retail customer service.

· The stronger performers are the ones who take ownership of the customer queries, adapt their approach where needed, and maintain a high level of service and customer satisfaction.

Pay: R6 500,00 per month

Work Location: In person

Found on Indeed · Posted 2 weeks ago · Last checked 2 weeks ago

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Good to know

What does this call centre job pay?

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Do I need experience for call centre jobs in Durban?

Many call centre roles in Durban are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

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Found on Indeed · Posted 2 weeks ago