Inbound Phone Sales & Dispatch Coordinator for US Home Services Company (US Hours)

Inbound Phone Sales & Dispatch Coordinator for US Home Services Company (US Hours)

South Africa
$1,550/month USD (R25k)

Step into a full-time inbound calls and dispatch role supporting a growing US junk removal company trusted locally for reliable service and strong customer reviews. You will own the customer journey from the first phone call through estimate booking, schedule coordination, and follow-up, helping ensure every qualified caller receives a professional experience and every crew arrives with accurate information.

This is a focused role for someone who communicates naturally, enjoys helping customers, stays organized, and can think on their feet when conversations don't go exactly as expected. Success means the founder no longer needs to step away from estimates or business development to answer routine calls, customers consistently book appointments, and the daily schedule runs smoothly without preventable mistakes.

CORE RESPONSIBILITIES

• Answer inbound customer calls, understand each customer's needs, explain the company's services clearly, and confidently book qualified estimates.
• Maintain an accurate daily schedule by coordinating appointments, communicating updates with customers and crews, and keeping customer records and operational documents organized using the company's CRM and Google Workspace.
• Proactively identify administrative tasks and process gaps that can be taken off the founder's plate, then create and maintain clear SOPs for recurring workflows and future team members.
• Review recorded calls with the founder, apply feedback quickly, and continuously improve call quality and customer experience.

MUST HAVES

• Experience confidently handling inbound customer conversations, qualifying customer needs, and naturally guiding callers toward a booked estimate or appointment.
• Experience coordinating schedules, updating customer records, and managing dispatch information inside a CRM or field-service platform.
• Demonstrated initiative in identifying administrative work, operational gaps, or recurring tasks that can be taken off a founder's plate without waiting for step-by-step direction.
• Experience creating, updating, or improving clear SOPs and process documentation that future team members can follow.
• Comfortable adapting to unexpected customer questions while maintaining a professional, solution-focused conversation.
• Fluent in English (Not A1/A2)
• Professional workstation with webcam, noise-canceling headset, and stable internet (25 Mbps+)

NICE TO HAVES

• Experience supporting a junk removal, moving, cleaning, restoration, landscaping, or similar field-service business.
• Experience explaining service offerings, handling common customer questions, or addressing simple objections to help customers confidently book an estimate.

EXPECTATIONS

• Full-time, 40 hours per week, Monday through Friday, working 11 AM to 7 PM Eastern Time, with occasional overtime during busy periods or when business needs require additional coverage.
• The first week will focus on learning the company's services, scheduling process, software, and call approach before taking calls independently.
• Success means customers receive a professional experience, qualified callers consistently book estimates, and crews always have accurate scheduling information.
• You're expected to apply feedback quickly, think independently during customer conversations, and grow into a long-term member of the team.
• Start date: ASAP

APPLICATION PROCESS

• 20-minute application (video required)
• 20-minute skill assessment
• 20-minute 1-on-1 video interview
• Paid practical assessment
• 20-minute final client interview

We're looking for someone who wants to grow with the company over the long term. Reliability, consistency, and a willingness to continuously improve are more important than having every answer on day one.

Apply here: https://apply.scouttalented.com/jobs/gmjr_inbound_dispatch_coord_0709

Pay: From R25 000,00 per month

Application Question(s):

• How many years of experience do you have handling inbound customer calls and booking appointments or estimates?
• Are you proficient with field-service software?
• Are you able to work full-time from 11 AM to 7 PM Eastern Time?

Work Location: Remote