Inbound Sales Agent : HOE

Who are we? At MiWay, our purpose is to enable people to live their way. We understand that life is not just about "things" but the meaning that those things bring to your life. We believe that technology and innovation have infinite possibilities when it's inspired by humans by you.

Therefore, we focus on our clients' needs; finding new ways to simplify their lives and how they do things.

We give them products, services, and solutions that enable them to live and enjoy life on their own terms – in their own way.

Agile values and principles are strongly embedded in our culture, and they are at the core of how we make decisions and how we approach adding value within the company.

Build a successful career with us We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do? The Inbound Call Centre Agent is responsible for delivering exceptional customer service to MiWay’s short‑term insurance clients. The role involves managing inbound and outbound telephonic interactions, resolving queries efficiently, providing accurate product information, and ensuring every client experience aligns with MiWay’s service standards.Provide clear, comprehensive, and correct product and policy information in line with MiWay standards, compliance requirements, and communication protocols.

Minimum Qualifications Minimum Qualification and Experience

• Grade 12/Matric/NQF 4
• Regulatory Exam RE5
• FAIS

Minimum Experience

• 0-1 Years of Call Centre Sales Experience

Knowledge And Skills Service inbound client queries, requests

Undertake Outbound Tele-Sales

Quality, compliance and accreditation

Administration and processing

Personal Attributes Communicates effectively - Contributing dependently

Situational adaptability - Contributing dependently

Action orientated - Contributing dependently

Persuades - Contributing dependently

Core Competencies Being resilient - Contributing dependently

Collaborates - Contributing dependently

Cultivates innovation - Contributing dependently

Customer focus - Contributing independently

Drives results - Contributing dependently

Turnaround time The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

Our commitment to transformation At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.