Inbound Sales & Customer Onboarding Specialist (Remote) - 63259006576
Somewhere
Other,
Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Job description
Location: Remote (South Africa)
Contract: Independent Contractor
Schedule: Full-Time, Monday-Friday, EST
Inbound Sales & Customer Onboarding Specialist
Position Overview
We are a fast-growing tech-enabled mobility platform revolutionizing the car rental industry. Through our automated mobile app, customers can register, get verified, unlock a vehicle, and hit the road within minutes.
We are seeking a high-energy, financially motivated Inbound Sales & Customer Onboarding Specialist in South Africa. Unlike traditional rigid customer support roles, this position requires a proactive sales mindset. You will manage high-volume inbound leads coming through our app, SMS, email, and phone channels—guiding prospective drivers through verification, helping them complete their app profile, and converting their interest into an immediate paid vehicle reservation.
If you are hungry, detail-oriented, love helping people, and thrive when your earnings are directly tied to your daily conversions, this is your ideal role.
Key Responsibilities
- Inbound Lead Conversion: Promptly engage high-intent inbound leads reaching out via app chat, SMS, email, and phone inquiries to convert interest into active vehicle reservations.
- App Onboarding & Verification: Walk customers step-by-step through our digital registration and document verification process, proactively resolving friction points so they can get into a car quickly.
- Proactive Follow-Up: Drive high-touch daily outreach to leads who downloaded the app or started registration but haven't completed a reservation, converting "abandoned" profile setups into active bookings.
- Financial & Goal Drive: Maintain a sense of urgency on every interaction to maximize daily completed reservations and hit your daily/weekly commission targets.
- Customer Support Excellence: Provide warm, empathetic, and clear customer service while keeping a sharp focus on closing the reservation.
Requirements Candidate Profile & Qualifications
- Background: 2+ years in B2C sales, inbound customer service with conversion targets, intake coordination, appointment setting, or high-volume customer onboarding.
- Financial Motivation: Self-driven, resilient, and eager to earn weekly commission bonuses on top of a competitive base salary.
- Communication Skills: Exceptional verbal and written English communication skills with a friendly, persuasive tone across phone, email, and SMS.
- Technical Agility: Quick learner with mobile apps, CRM systems, web dashboards, and multi-channel messaging platforms.
- Work Setup: Dedicated quiet home office setup and high-speed internet
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Other?
Many call centre roles in Other are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Linkedin · Posted 1 weeks ago