Inbound Sales & Support Specialist- (HR31959)

Location: Remote (LATAM & South Africa preferred)

Base pay starts at $1,200/month and may be higher based on experience and performance. In addition, this role includes performance incentives and quarterly bonuses. Top performers can reach $2,500+ based on results.

Work Schedule: Monday to Friday, Shifts (CST): Candidates may indicate preference

• 7:00 a.m. – 3:30 p.m. CST
• 9:00 a.m. – 5:30 p.m. CST
• 2:00 p.m. – 10:30 p.m. CST

NOTE: INDEPENDENT CONTRACTOR POSITION

Company Overview:

Sagan is an exclusive membership community for top executives, founders, and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses, connecting candidates from vibrant regions like Latin America, the Philippines, India, Pakistan, Bangladesh, and Africa with leading American companies. Sagan provides a high-performance remote work environment, ensuring access to world-class opportunities for top-tier professionals.

Position Overview:

We’re hiring personable and engaging Inbound Sales & Support Specialists who can hold smooth, natural conversations with customers and confidently guide calls toward a booked appointment and membership upsell. This is a conversion-focused inbound sales role, not a script-heavy customer service position. You’ll need to think on your feet, keep customers engaged, and move conversations toward a clear next step. You’ll handle inbound calls related to plumbing services, often from customers dealing with stressful home situations. Empathy, calm under pressure, and strong conversational flow are key to success. You’ll work closely with a U.S.-based team, maintain accurate CRM notes, and contribute to improving conversion rates through strong communication and follow-through.

Connected Work Environment:

We maintain an open video workspace where the entire team stays connected throughout the day. This allows spontaneous collaboration, real-time problem-solving, quick alignment, and a strong sense of team cohesion regardless of location.

Key Responsibilities:

• Answer inbound calls with a warm, natural, conversational tone
• Convert inquiries into booked appointments
• Confidently upsell memberships and handle objections
• De-escalate frustrated callers and guide conversations toward solutions
• Keep CRM notes accurate and up to date
• Resolve as much as possible without escalation
• Support promotions and sales campaigns

Qualifications:

• Excellent spoken English with strong phone presence (clear, natural, engaging)
• Conversational sellers who can guide calls without rigid scripts
• Comfortable handling objections and closing
• Calm, empathetic communicator in high-stress customer situations
• Organized, reliable, and consistent with follow-through
• 1–2 years in sales, customer support, or call-based roles (preferred)

Nice-to-Haves:

• Experience in home services or appointment booking
• ServiceTitan or similar CRM
• Spanish proficiency

Pay: R21 960,00 - R45 750,00 per month

Work Location: Remote