Inbound Supervisor _ Epiroc
DHL
Benoni, Gauteng
Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Job description
BE AN ESSENTIAL PART OF EVERYDAY LIFE
DHL Supply Chain is the world’s leading contract logistics provider that combines value-added and management services with fulfilment and distribution. At DHL Supply Chain we are committed to looking after tomorrow & today with our Environment, Social, and Governance (ESG) strategy. So, what's it like to work for DHL Supply Chain? At DHL we’re proud of our international reach as it brings together people with a wide range of skills, experiences, cultures, and viewpoints. We see the diversity of our employees as a genuine strength and we’re proud of our supportive work environment where employees are given the tools and training, they need to learn, grow and succeed. We are offering an exciting opportunity for the position of Inbound Supervisor. In this position you will play a crucial role to support our vision of becoming a Great place to work for all. Role Outline
To ensure the procedures pertaining to all functions within the Receiving Department of the Distribution Centre is carried out, with utmost professionalism and to ensure smooth transition between principal and the company. To work in conjunction with Managers, monitor, develop and allocate work to group subordinates in specific. To control the inbound process within the distribution center, ensure the free flow of goods from receiving to the inbound system thereby minimizing any delay to the operation. Responsible for maintaining inventory records accurately, integrity and continuously reviewing all inventory functions for operational efficiency. Key Tasks/ Accountabilities* Allocate duties to teams of the shift in line with day-to-day requirements.
- Arrange casual labour with the approval of Management.
- Instruct Security Main Gate to release vehicles into Receiving Area.
- Ensure vehicles are off-loaded and stock contents checked timeously as per booking schedule.
- Escalate all MHE faults to site services & site leadership
- Ensure that receiving area door and gates are secured and locked properly at the end of the work shift.
- Correct non-performers through counselling and discipline if necessary.
- Maintain leave roster. Authorize individual leave after taking due consideration of operational requirements, company policy and individual request.
- Manage Smart time for subordinates.
- Identify training requirements for staff and report to management.
- Prepare and monitor KPI’s daily
- Gemba walk done daily.
- Ensure products are captured correctly
- Ensure put away of stock accuracy.
- Ensure high level of housekeeping. Ensure that line traceability process is followed.
- Manage stock and raise any discrepancies identified
- SOP Training and WCM One-point lessons
- Minimize damage.
- Goods lift checklist
- Issue daily MHE checklists and ensure that the forms are correctly completed by the machine operators.
- Monitor adherence to warehouse SHEQ standard.
- Budget Management
- HR Issues - Managing Industrial Relations
Functional Experience
- 3 years of similar experience/ environment
Education / Qualification / Certification Requirements* Grade 12 / Matric – Essential
- Educated to university degree level or equivalent professional qualifications
Skills/Competencies* Good analytical and numerical skills
- Computer literacy (MS Office, transport management systems)
- Ability to work under pressure and independently
- Dedicated to service excellence
- Apply logical thinking
- Self-disciplined and organized
- Ability to present to all management levels
Languages* English – verbal and written.
Good to know
What does this call centre job pay?
This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).
Do I need experience for call centre jobs in Benoni?
Many call centre roles in Benoni are open to candidates with little or no experience. Read the listing for its exact requirements.
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