Industrial Projects Operations Controller

Industrial Projects Operations Controller

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe and want to make a difference? Then waste no time and join our amazing team at DHL Group. DHL Global Forwarding, Freight (DGFF) is the Group's air, ocean, and road freight specialist. We offer standardized transport as well as highly specialized end-to-end solutions to customers in a wide range of industries globally.

Job Purpose:

Management of project shipments for Industrial Project customers and communications with customers on shipment status.

DHL Global Forwarding has an opening Industrial Projects Operations Controller**,** Johannesburg, South Africa. Join us in connecting people and improving lives!

In this Industrial Projects Operations Controller position

• Accepts all orders estimates as assigned by the Operations Manager
• Open Files
• Creates and confirms transport order
• Performs booking and booking optimization
• Prepares, controls and distributes all required documents
• Maintains excellent relationships with suppliers
• Is responsible for identifying performance issues of suppliers and proposes solutions to improve/correct performance
• Meeting with service providers when necessary
• Coordinating export and import of project cargo worldwide via air, sea and road-freight either Containerised or Breakbulk in line with customer SOP
• Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution.
• Takes and handles customer inquiries.
• Ensure effective tracking of cargo and submission of status reports.
• Ensure handling cost control and file/project profitability.
• Preparing invoices and updating EDocs
• Takes and registers all customer complaints.
• Drives solution of customer complaints and acts as first contact point for customer claims.
• Collaborates closely with other DGF departments for smooth handling of shipments and continuous updates.
• Escalates issues, if required.
• Ensures that every document is in the file before filling and that the file control sheet is completed for every file
• Assess risks within the logistics chain and obtain authorization if required
• Attends meetings (adhoc and based on SOP requirements)
• Quality checking of invoicing
• Travel to site if required
• Ensure KPIs are met

Now, here is what we need from you!

• Computer Literate – All MS Programs & CW1 and willing to learn additional computer skills
• Ability to work in a team environment and transfer of knowledge to team members
• Ability to work within time constraints, make own decisions and advise Client of logistics solutions
• Punctuality and time management skills are essential elements of this position.
• Ability to work under extreme pressure with minimal supervision.
• Ability to communicate effectively on all levels
• Ability to use initiative and be a self-starter
• Creativity and problem-solving capabilities
• Outstanding Customer relationship skills a necessity
• Must have previous freight experience
• Experience: Min 2 years related experience
• Education: Must have Matric
• Preferable tertiary education including diploma an advantage.

We offer:

• Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
• Possible further career development
• Competitive salary

Why join DHL Global Forwarding?

We are part of Deutsche Post DHL, the world’s leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html

Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. The development of talented women in our organization will be a focus for us and an important part of our DGF Strategy 2025.

We aspire to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF because we have:

• The largest global network with more than ~30,000 passionate employees
• The most efficient processes and fastest response times
• The best solutions and best customer service

Our Vision: The Logistics Company for the World.

Our Mission: Excellence. Simply Delivered.

Our Purpose: Connecting People, improving lives.

Our Values: Respect & Results

Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility

DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.