Information Technology Manager

About the Company

The IT manager is responsible for defining and executing the enterprise IT strategy that underpins the company’s corporate, commercial, and operational functions. This role has full accountability for:

• Enterprise applications
• IT infrastructure and cloud platforms
• Data governance
• Cyber security and IT service delivery

About the Role

• ServiceNow (ITSM, workflow automation, service management)
• Microsoft (collaboration, email, identity)
• Microsoft Azure (infrastructure, compute, identity, security)
• Sage 300 (finance, procurement, reporting)

Responsibilities

IT Strategy & Governance

• Define and execute a 3–5 year enterprise IT strategy
• Align IT Road map with corporate and commercial objectives
• Establish governance frameworks aligned to ISO, ITIL, and best practice standards
• Act as the custodian of enterprise architecture and standard

Enterprise Applications & Integration

• Own the end-to-end life cycle of all enterprise applications
• Ensure tight integration between:
• ITSM / workflow platforms (ServiceNow)
• ERP systems (Sage 300)
• Collaboration and identity platforms (Google Workspace)
• Cloud data and application platforms (Azure)
• Drive automation and digitisation of business processes
• Ensure data consistency and integrity across systems

Cloud & Infrastructure (Azure-Centric)

• Architect and manage enterprise workloads on Azure:
• Virtual machines and application hosting
• Identity and access (Entra ID)
• Secure connectivity and services
• Ensure high availability, resilience, and disaster recovery capability
• Optimize cloud cost, performance, and scalability

IT Operations & Service Delivery

• Own enterprise IT service delivery across all business units
• Establish and maintain:
• SLAs / OLAs
• Incident, problem, and change management processes (via ServiceNow)
• Ensure consistent, reliable end-user experience
• Oversee collaboration tools, endpoints, and user support services

Cyber security & Risk Management

• Define and enforce enterprise cyber security strategy:
• Identity and access management
• Endpoint and cloud security
• Data protection and governance
• Ensure compliance with:
• POPIA
• Internal security policies
• Industry best practices (ISO 27001 aligned

Qualifications

• Bachelor’s degree in computer sciences or related field
• AZ-104 – Azure Administrator
• MS-102 – Microsoft 365 Administrator
• SC-300 – Identity and Access Administrator
• AZ-305 – Azure Solutions Architect
• MD-102 – Endpoint Administrator
• SC-100 – Cyber security Architect
• SC-200 – Security Operations Analyst