Information Technology Solutions Specialist

IT Solutions Specialist

Port Elizabeth (Gqeberha) | Permanent

Salary: R25 000 pm - R35 000 pm (Negotiable)

Are you passionate about technology and enjoy helping businesses implement innovative IT solutions? We're looking for an experienced IT Solutions Specialist to join a growing technology team, where you'll work closely with clients to design, present, and deliver tailored IT infrastructure, cloud, and cybersecurity solutions.

This is an exciting client-facing opportunity for someone who combines strong technical expertise with excellent communication and relationship-building skills. You'll inherit an established client base while also identifying new opportunities to grow long-term managed services partnerships.

About the Role

As an IT Solutions Specialist, you'll collaborate with sales and technical teams to understand client requirements, design fit-for-purpose technology solutions, and support the successful delivery of projects that create real business value.

You'll play a key role in growing recurring managed services while acting as a trusted technology advisor to your clients.

Key Responsibilities

Solution Design & Client Engagement

• Partner with clients to understand their business objectives, technology challenges, and infrastructure requirements.
• Conduct discovery sessions, site assessments, and technical consultations.
• Design tailored IT solutions that align with client needs, budgets, and long-term business goals.
• Translate complex technical concepts into clear business benefits for both technical and non-technical stakeholders.

Solution Portfolio

Design and recommend solutions across areas including:

• Managed IT Services
• Network Infrastructure
• Cloud and Microsoft 365 Solutions
• Cybersecurity Solutions
• Server Infrastructure
• Business Continuity and IT Modernisation

Sales & Commercial Support

• Develop technical proposals, solution designs, quotations, and pricing.
• Deliver engaging client presentations and technical demonstrations.
• Support the sales process by providing technical expertise throughout the solution lifecycle.
• Assist with the successful closure of new business opportunities.
• Identify opportunities to expand managed service offerings and recurring revenue.

Relationship Management

• Manage and grow an established portfolio of business clients.
• Build trusted, long-term relationships by delivering exceptional customer service.
• Act as the primary technical advisor throughout the client engagement lifecycle.
• Collaborate closely with internal technical and delivery teams to ensure successful project implementation.

Requirements

Experience

• Experience within an IT Solutions, Pre-Sales, Technical Consulting, Managed Services (MSP), or IT Sales environment.
• Proven experience engaging directly with business clients and delivering technology solutions.
• Strong understanding of modern IT infrastructure and business technology environments.

Technical Skills

Solid knowledge of:

• Networking (Routing, Switching & Wireless Technologies)
• Microsoft 365
• Cloud Solutions
• Server Infrastructure
• Cybersecurity Fundamentals
• Firewalls and Network Security
• IT Infrastructure Solutions

Advantageous Experience

Exposure to one or more of the following would be beneficial:

• CCNA
• Microsoft Certifications
• CompTIA Certifications
• Sophos
• MikroTik
• Cloud Platforms
• Firewall Technologies
• Enterprise Networking Solutions

Personal Attributes

We're looking for someone who is:

• Customer-focused with excellent relationship-building skills.
• Commercially minded and solution-oriented.
• Confident presenting technical concepts to business stakeholders.
• Self-driven, proactive, and capable of working independently.
• Highly organised with excellent communication skills.
• Passionate about technology and continuous learning.

Requirements

• Valid driver's licence.
• Own reliable transport.
• Willingness to travel to client sites as required.

What's on Offer

• Competitive remuneration package.
• Established client portfolio with opportunities for growth.
• Exposure to diverse infrastructure, cloud, and cybersecurity projects.
• Collaborative team environment with strong technical support.
• Ongoing training, certifications, and professional development.
• Opportunity to build long-term client partnerships while working with leading business technologies.

If you're passionate about technology, enjoy engaging with clients, and want to help businesses transform their IT environments through innovative solutions, we'd love to hear from you. Apply today!

Stefan Pretorius

Recruiter

stpretorius@communicate.co.za