Information Technology Support

Job Advert Summary

We are seeking an Information Technology Support professional to join the IT Support Team at a Feltex Manufacturing site. The successful candidate will be responsible for providing effective and timely IT support to users, ensuring that computer systems, software, networks, and IT equipment operate efficiently to support business operations. The role involves troubleshooting technical issues, maintaining IT infrastructure, assisting with system installations and upgrades, and delivering excellent customer service to end users. The ideal candidate should possess strong problem-solving skills, technical knowledge, and the ability to work collaboratively in a manufacturing environment while maintaining high service standards

Minimum Requirements

• Matric
• National Diploma: Information Technology
• MCSA / MCSE is an advantage
• Minimum 2 year experience in a similar role

Duties & Responsibilities

Users:

• Setup new users
• Diagnose and solve user problems
• Assist users in maximising our IT investment such as explaining Mimecast and email options to users
• Provide users security training and awareness in conjunction with system tools
• Ensure users log calls for support with the helpdesk and then provide accurate timeous support thereof

Infrastructure:

• Desktop support
• LAN support, including printers, phones, scanners, IP devices like biometric clocking readers, Wifi etc. Troubleshoot and log calls with suppliers and communicate with head office
• WAN support, be the onsite go to person for suppliers to liaise with regarding installations and repairs
• Server administration is minimal in requirement. Following a procedure, adding users, changing passwords, administering disk space and file permissions and assisting users with drive mappings
• Anti-virus and Windows Updates – these are centrally controlled, however this post requires the employee to ensure systems are up to date and if not log this with head office and chase to get this completed timeously
• Backups, to ensure all site backups are successful. These are centrally managed but administered locally.
• Power/UPS(and generator where there is one), to ensure core services are running smoothly and report maintenance requirements to keep smooth power feeding existing core equipment at all times
• Software licensing, report unlicensed software and maintain records of any specific local software purchased, such as CAD software.
• Administrative duties will change from time to time.

Suppliers:

• Get quotes
• Follow procurement process and follow-up with suppliers for paperwork and equipment or services
• Assist suppliers where needed

IT Team:

• Work as part of a team of IT support staff nationally
• Assist more junior staff in the region

Continuous Improvement:

• Participate in Continuous Improvement drives

Administration:

• Conduct general IT administration (Filing, records, etc.)

SHE:

• Identify potential hazards and critical safety issues in the workplace
• Address workplace hazards and risks
• Work safely and use safety equipment

Policies, Procedures:

• Implement IT Policies, Procedure, Standards, Protocols, Work Instructions, etc.

Financial Control:

• Participate in the Audit process
• Adhere to Financial Policies and Procedures
• Protect company assets (working capital & fixed assets)
• Detect and prevent fraud
• Promote good Corporate Governance

Customer Relations:

• Communicate and liaise with internal customers.

Supplier Relations:

• Communicate and liaise with internal suppliers.