Insurance Support Agent (UK Insurance)

Outworx is seeking experienced, customer-focused, and reliable Customer Service Advisors to join our UK Insurance campaign. The successful candidate will be responsible for delivering exceptional customer service, handling policy-related queries, processing policy amendments, and ensuring customer satisfaction while adhering to regulatory and company requirements.

Key Responsibilities

• Deliver exceptional customer service to all customers.
• Handle customer enquiries, concerns, and complaints professionally and efficiently.
• Take initiative to resolve customer issues while adhering to company processes and legislative requirements.
• Assist customers with policy amendments and updates.
• Process policy changes, including Mid-Term Adjustments (MTAs).
• Manage policy cancellations and related customer requests.
• Follow up with potential and existing customers within required timeframes.
• Build and maintain positive customer relationships to enhance customer satisfaction and retention.
• Ensure compliance with all regulatory, legislative, and company requirements.
• Achieve and maintain individual and team Key Performance Indicators (KPIs).
• Promote a culture of treating customers fairly and acting in their best interests.
• Consistently apply and promote industry and company best practices.
• Maintain accurate records and ensure high levels of quality and performance.

Qualifications

• Grade 12 / Matric or equivalent NQF Level 4 qualification.
• Valid South African ID.

Experience

• Minimum of 2 years' call centre experience within the UK Insurance industry

Skills and Competencies

• Excellent customer service and communication skills.
• Exceptional listening and problem-solving abilities.
• Strong written and verbal English communication skills.
• Computer literacy and proficiency in relevant systems.
• High attention to detail and accuracy.
• Ability to take ownership of responsibilities and performance outcomes.
• Ability to work effectively in a fast-paced environment.

Additional Requirements

• Must be willing and able to work shifts, weekends, and public holidays as required.
• Clear criminal record.
• Strong commitment to delivering quality service and achieving performance targets.

Outworx is an equal opportunity employer and is committed to the principles of Employment Equity. Preference will be given to candidates in line with our AA/EE plan and designated groups as defined in the Employment Equity Act

Pay: R9 000,00 per month

Application Question(s):

• What is your notice period?
• Are you based in Cape Town and able to travel daily to CPT CBD?
• Do you have UK Motor Insurance experience?
• Do you have over 1 year unbroken experience within UK Motor Insurance?

Work Location: In person