Intern – Desktop Support (iOCO0071)

Kick-start your IT career as a Desktop Support Intern and gain hands-on experience providing first-line technical support in a fast-paced, customer-focused environment. This opportunity is ideal for candidates with a strong technical foundation, excellent communication skills, and a passion for delivering exceptional end-user support. Working alongside experienced IT professionals, you will troubleshoot hardware, software, networking, Microsoft 365, and SharePoint issues, assist with service desk operations, manage support tickets in line with SLA requirements, and contribute to the smooth day-to-day delivery of IT services.

What you'll do:

• 1st line End User Support of all IT related incidents and requests including but not limited to all end user hardware, software, printing, networking related items.
• Effective and supportive approach to engaging with users
• Assisting with Service Desk duties as needed such as logging calls on the ticketing system, answering calls and managing ticket lifecycle
• Managing of assigned tickets to ensure customer SLA is met
• Delivery and transport of items between precinct buildings

Your Expertise:

• 1 year of IT support in any capacity

Qualifications:

• Qualifications Essential
  • Grade 12/ National Senior Certificate/ Matric
  • A+ and/or N+
  • Excellent Soft Skills
  • Pass typical recruitment checks (reference, criminal checks, etc.)
• Qualifications preferred
  • ITIL Foundation V3 or ITIL Foundation 4
  • Technical IT Qualification
  • MCSE
  • O365
  • SharePoint

Other information applicable to the opportunity:

• Contract position
• Location: Cape Town

Why work for us?

If the daily grind makes you wonder if there's more to life than work, get ready to discover a professional journey that embraces excellence without compromise.

You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding client experiences through sustainable, innovative IT infrastructure solutions that tackle business challenges head-on. Here you get to partner with clients, helping them conquer their business Goliaths while they focus on scaling their empires.

At our core, we're challengers, disruptors, and innovators. We're a community of skilled professionals with an ambitious spirit dedicated to providing for our clients while finding joy in the process. Our clients are at the heart of everything we do. Their satisfaction fuels our fire and propels us forward. We're talking about brainstorming sessions that sound like TED talks and spontaneous celebrations for achievements, big and small.

iOCO is an equal opportunity employer with an obligation to achieve its own unique EE objectives in the context of Employment Equity targets. Therefore, our employment strategy gives primary preference to previously disadvantaged individuals or groups.