Internal Investigator

Conduct investigations on all of all referred internal incidents nationally

• Establish an efficient method for collecting and handling exhibits including a chain of possession and securing evidence's integrity.
• Validate initial information received and develop an investigative plan that consists of a hypothesis, process to identify and obtain further information (if necessary), direct and circumstantial evidence, potential witnesses,
• Gather information and/or intelligence and circumstantial evidence (including the analysis of CCTV recorded images) lawfully to ensure admissibility in further internal and external prosecution processes.
• Analyse all direct and indirect evidence to identify perpetrators using proper investigation methodology and quantify losses and/or potential losses.
• Gather testimony from witnesses, victims, and ultimately suspects in a legally and constitutionally acceptable manner.
• Assist law enforcement agencies with the compilation of the complete docket with all direct and indirect evidence. This is to ensure positive linking of suspects and prosecution.
• Prepare an investigation docket in electronic and hardcopy form in accordance with internal requirements.
• Investigate Early Warning Intelligence reports (EWI) and report findings to the Manager: External Investigations.
• Interact with law enforcement agencies, other relevant parties, etc., who have a direct or indirect interest in the investigation. This includes clients, other banking institutions, internal business units, etc.
• Arrange for cellular data analysis at crime scenes to identify possible suspects or provide evidence linking known suspects to crime scenes.

ATM-related and back-office system investigations across all Banks

• Analyse and interrogate all ATM systems, incident location data, IP addresses, photos, and videos of the ATM at the time of the crime, analysis of bank account activity, transaction data, and other documentation.
• Investigate bank-specific software, including hardware and software reports (EG, NP200 Report, ABSA Sinns Reports etc.)
• Compile and complete accurate investigation reports and submit to the Head: Internal Investigations and Intelligence.

Recovery of monetary losses or items by means of direct and/or civil recovery processes.

• With the help of a law enforcement agency (if necessary), recover stolen items during the investigation process.
• Provide all necessary details and assistance to external agencies in relation to civil recovery processes.
• Keep and maintain proper records of all cases and civil recovery processes.
• Assist in the recovery of losses sustained by SBV as a result of money laundering and racketeering through the forfeiture and prosecution of assets.

Internal disciplinary processes

• Assist with witness testimony during disciplinary hearings, CCMA cases and/or external prosecution processes.
• Assure that proper disciplinary action is taken against perpetrators who were involved with incidents investigated.
• Represent SBV during disciplinary hearings and ensure that the case is presented in accordance with the law.

Support civil and criminal prosecution process

• To criminally prosecute perpetrators, open criminal dockets with the appropriate law enforcement agency.
• Assist the State in the criminal prosecution process by providing witness testimony.
• Assist secure prosecution by interacting with law enforcement; State Prosecutor and SAPS' Investigating Officers.
• Assist in civil prosecution processes by providing evidence and/or testimony as necessary.

Provide Intelligence Reports

• Update records and information updated regularly in order to conduct trend analysis and behavioural patterns to identify red flags for further investigation. This includes updating records with regard to the type of incidents, category of losses, details of perpetrators, modus operandi, etc.
• Interact with SABRIC with regard to crime trends, analysis, modus operandi and identified suspects within the CIT Industry. The utilization of this information to conduct further information gathering and or implement with investigations.
• Provide input into annual reports covering statistics from the CIT Industry compared with SBV Services and submit to the Manager: Internal Investigations.

Stakeholder Management.

• Assist and communicate with customers with regard to incidents under investigation in an efficient manner in order to drive customer service.
• Attend meetings with the relevant line managers, regional managers, etc. when required with regards to incidents under own investigation.

Provide input into the development and implementation of investigative methodologies, standards and policies.

• Participate in forums, workshops, seminars, and other legal forensic fraternities.
• Secure and build relationships with law enforcement agencies in a legal and ethical manner.

Confidentiality and Governance

• Always ensures the confidentiality of information and documentation in accordance with company policies and procedures and the POPI Act.
• Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
• Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is always in compliance with the standard.

Lead as an Ambassador and executor of change

• Act as a change management architect in periods of change to ensure business continuity.
• Manage the integration of business units into a seamless end to end solution for customers.
• Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
• Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.

Minimum Work Experience Required

• 4 years of experience in investigations in the ATM industry, commercial crimes or cybersecurity
• 4 years of experience in Banking systems relating to ATM Investigations
• Detective in the SAPS, Hawks (Advantageous)
• Polygraph/ Voice Stress Examiner experience (Advantageous)

Minimum Education Required

• National Higher Certificate (NQF 5) or Diploma in Criminal Investigations, Forensic Science and/or Forensic or Fraud Investigation or Investigative field
• Completed vetting course through recognised institution