Internal Only - Johannesburg Healthcare Supervisor
ACT
Johannesburg, Gauteng
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
- Internal Only*
Must have 6+ months Healthcare experience
Advanced Call Center Technologies is seeking out energetic Supervisor to join our team. We are looking for passionate communicator’s with excellent organizational skills, management experience, and the ability to drive results.
In this role you will directly supervise 10-25 agents in a call center production environment. ACTs ideal leaders are problem solvers with good negotiation skills who are self-driven and motivated to meet company service and client goals. This position will require excellent communication, interpersonal skills, and the ability to coach and mentor a strong sales team to deliver best in class results for our clients.
We offer:
- Opportunities to advance within
- Flexible schedules
- Tremendous bonus opportunities
- Fantastic Supervisors and a Positive environment
Essential Duties and Responsibilities
Monitors associates real-time productivity to achieve production and revenue goals.
Coaches and develops associates to improve quality, performance and productivity. Develops and implements goals and action plans as needed.
Addresses associate performance, conduct, and attendance issues by consistently applying company policies and practices for corrective counseling.
Motivates and rewards associates using company and client incentive programs to drive results and maximize performance.
Ensures associates adhere to company and client policies and standards.
Tracks and reports the associates daily performance and productivity.
Monitors and maintains work volume statistics.
Monitors associate’s calls to ensure employee is meeting demeanor, accuracy, and conformity to company and client policies.
Takes escalated customer calls. Answers questions and recommends corrective services to address customer complaints.
Assists in determining work procedures, prepares work schedules, and expedites workflow.
Maintains the attendance records for associates using the timekeeping system. Reviews attendance daily and edits as necessary to ensure an accurate payroll is processed.
Completes and presents associate’s annual performance appraisals.
Conducts job candidate interviews and makes hiring decisions with assistance from Recruiting.
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Johannesburg?
Many customer service roles in Johannesburg are open to candidates with little or no experience. Read the listing for its exact requirements.
How do I apply for this job?
Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.
Found on Indeed · Posted Yesterday