Internal Sales Administrator

We are looking for a proactive and detail-driven Internal Sales Administrator to join our team. This role is key to supporting the sales team and ensuring excellent customer service through efficient order processing, customer communication, and administrative support.

KEY RESPONSIBILITIES:

Process customer orders, quotes, and returns (RMA) accurately using the SYSPRO ERP system.

Manage back orders and keep customers informed about delivery timelines and order updates.

Liaise with the Accounts (Debtors) team to verify and process payments.

Issue invoices and ensure accuracy in pricing, discounts, and delivery details.

Monitor stock availability and coordinate with Operations for timely dispatch of goods.

Handle customer queries via phone, email, and in person, providing prompt and professional support.

Assist with walk-in customer sales and prepare quotations as needed.

Conduct telesales calls to promote products and build customer relationships.

Support the sales team with reports, scheduling, and general administrative tasks.

Maintain accurate customer data, records, and correspondence in SYSPRO.

Collaborate with Sales, Operations, and Accounts teams to ensure smooth order fulfillment.

Prepare regular sales performance and telesales reports (e.g., Spar/Hyper check-ins).

REQUIREMENTS

Degree or Diploma in Marketing or any related field.

Minimum of 2 year’s experience in sales administration or customer service, ideally in a retail or distribution environment.

Proficiency in SYSPRO ERP system is essential.

Strong command of Microsoft Office, especially Excel.

Basic knowledge of accounting principles (payments, invoicing, reconciliations).

Excellent communication skills, both written and verbal.

Strong organizational skills and attention to detail.

Proven ability in problem-solving and customer relationship management.

Customer-focused mindset with a professional and proactive approach