INTERNAL SALES CONSULTANT (SHORT-TERM INSURANCE)

Minimum Requirements

• 3–5 years’ experience in a similar Internal Sales or Personal Lines/Commercial Sales role within the short-term insurance industry.
• Relevant insurance qualification.
• Regulatory Examination (RE5) completed.
• Class of Business completed.
• Sound knowledge of FAIS legislation and compliance requirements.
• Proficient in Microsoft Office (Excel, Outlook and Word).
• Excellent communication, negotiation and interpersonal skills.
• Strong administrative and organisational abilities.
• Ability to work under pressure and meet deadlines.

Key Duties and Responsibilities

• Generate and manage new business opportunities from referrals, leads and existing client relationships.
• Obtain quotations from multiple insurers through effective market approaches.
• Compare quotations, policy benefits, exclusions and pricing to identify the most suitable solution for each client.
• Present quotations professionally and provide clients with appropriate advice based on their needs and risk profile.
• Ensure all compliance requirements are met before policy inception, including FAIS disclosures, Record of Advice and all required documentation.
• Prepare and submit complete new business files in accordance with company and regulatory requirements.
• Upload and maintain all compliance documentation and new business files on the company’s document management systems.
• Maintain and update the new business and sales tracking spreadsheets.
• Liaise with insurers to negotiate terms, obtain additional quotations and resolve underwriting queries.
• Follow up on outstanding quotations and convert opportunities into successful sales.
• Ensure policies are issued accurately and within agreed service levels.
• Build and maintain strong relationships with clients, insurers and business partners.
• Work closely with portfolio managers and other internal departments to ensure a seamless client experience.
• Ensure accurate data capturing and maintenance of client records.
• Meet and exceed monthly sales and conversion targets.
• Participate in product training and remain up to date with insurer products, market trends and regulatory changes.
• Assist with ad hoc sales and business development initiatives as required.

Key Competencies

• Strong sales and negotiation skills.
• Excellent attention to detail and accuracy.
• High level of integrity and professionalism.
• Customer-focused with exceptional relationship management skills.
• Strong analytical and problem-solving ability.
• Ability to prioritise workloads and manage multiple deadlines.
• Self-motivated, driven and results-oriented.
• Team player with excellent communication skills.

Key Performance Indicators (KPIs)

• Achievement of monthly and annual new business premium targets.
• Quote-to-sale conversion ratio.
• Compliance accuracy and audit results.
• Turnaround times on quotations and new business.
• Quality and completeness of new business documentation.
• Client satisfaction and retention.
• Accuracy of reporting and data management.

How to apply

• Send your updated CV & Qualifications, with the subject line “Sales Consultant” to: [email protected]