Internal Sales Executive (Durban)

Job Purpose:

The Internal Sales Executive will be responsible for promoting and selling Mustek's products and services to Mustek Dealers.

Responsibilities:

Sales

• Identify client markets and design a sales strategy to fit each client's requirements.
• Advise on forthcoming product developments and discuss special promotions.
• Provides customers with necessary product support and basic technical support.
• Build relationships with customers through regular communication via e-mail, phone and visits.
• Attend product training programmes and know the relevant product range.
• Maintain records of new customers, potential customers, deleted customers and changes in the region or sales environment to ensure cost effective coverage of the territory.

Sales Targets

• Ensure achievement of monthly sales targets including YTD targets.
• Ensure YTD target is maintained if monthly target is not achieved.
• Review your own sales performance, aiming to meet or exceed targets.

Sales Opportunities

• Drive sales of all Mustek products, by developing, identifying, and securing all relevant sales opportunities.
• Identify new markets/business opportunities and convert dormant customers to active customers.
• Maximise sales opportunities during special promotions.

Customer Satisfaction

• Maintain and develop relationships with existing customers via customer visits and meetings, telephone calls and emails.
• Work closely with team members to ensure high customer satisfaction.
• Gather market/customer information and utilise it effectively to impact sales positively.
• Respond to messages received through e-mail or telephone. Take steps to ensure messages are being responded to when not available.

General

• Ad hoc duties as required by the needs of the business
• Provide support as required

Qualification and Experience:

• Matric
• Tertiary qualification in sales and/or marketing will be advantageous.
• Driver’s license
• 2 years’ experience in a sales target driven environment, within ICT would be an advantage

Skills and Knowledge:

• Knowledge of ICT industry
• Sales and marketing principles
• Good understanding of entrepreneurial and commercial objectives
• Knowledge of sales strategies and concepts
• Good understanding of developing sales reports
• Good decision-making skills
• Excellent people skills
• Good verbal and written communication skills
• Good analytical skills
• Good planning and organisational skills
• Good research skills
• Networking skills
• Time management