Internal Sales I

Job Advert Summary

We are seeking a motivated and customer-focused Internal Salesperson to join our Roofing Department. In this role, you will be responsible for managing customer enquiries, preparing quotations, processing orders, and supporting our field sales team to drive revenue growth.

The ideal candidate will have strong communication skills, a keen eye for detail, and the ability to build lasting relationships with customers and suppliers. Knowledge of roofing materials and construction products would be advantageous, though full training will be provided. You will work closely with our technical and logistics teams to ensure seamless order fulfilment and exceptional customer service.

This is an excellent opportunity for someone who thrives in a fast-paced environment and is passionate about delivering solutions that help customers complete their roofing projects successfully.

Minimum Requirements

Minimum Matric/ Grade 12

NQF Level 4 - 5 Higher certificate in Sales essential

5 years’ experience in an internal sales environment is essential

Strong understanding of al Roofing Products

Valid driver’s licence essential.

SAP and other ERP System knowledge and experience essential

Excellent Problem Solving Skills

Excellent Communication Skills

Duties and Responsibilities

Sales:

• Identify and provide feedback on cost saving initiatives within area of control.
• Provide inputs into costing of quotations, tenders and or projects.
• Accurately interpret the clients’ technical requirements.
• Ability to read, interpret and understand technical drawings from customers
• Accurately calculate and capture all relevant sales orders
• Accurately calculate and provide quotations whenever requested by clients
• Communicate product requirements to purchasing department.
• Liaise with production and distribution to ensure on time delivery.
• Ensure customer is kept well informed on order.
• Buyouts and local purchases.
• Issue Credit and Debit notes as per procedure.
• Ensure sales targets are maintained or exceeded as set by the Business Unit/Branch.
• Ensure GP margins are maintained as per Business Unit requirements
• Ensure compliance with company policies and procedures

Customer & Stakeholder Management

• Build and maintain strong relationships with customers, contractors, and developers.
• Conduct regular customer visits.
• Resolve customer queries, complaints, and service-related issues professionally and efficiently.
• Ensure high levels of customer satisfaction and retention.

Operational & Commercial Coordination

• Liaise with production, planning, and dispatch teams to ensure customer requirements are met.
• Ensure accurate order specifications and delivery timelines.
• Follow up on outstanding orders and customer commitments.
• Resolve operational issues impacting customer service delivery.

Financial Performance

• Identify opportunities to improve profitability and operational efficiency.

Compliance, Safety & Quality

• Ensure compliance with company policies, procedures, and SHEQ requirements.
• Adhere to safe working practices and report risks or non-conformances.
• Maintain high standards of professionalism, ethics, and accountability.