Internal Sales

Job Advert Summary

Macsteel Fluid Control Cape Town is seeking a suitably qualified Internal Sales employee to support sales, customer service and profitability objectives through accurate quotation management, order processing, sales administration and customer communication, while ensuring effective coordination with internal stakeholders to deliver efficient service and meet customer requirements.

Minimum Requirements

• Grade 12 plus a Higher Certificate in Sales, Administration or a related field.
• Minimum 2 years’ experience in a sales environment.
• Experience in sales administration, quotations, customer service and order processing.
• Contracts or projects experience will be advantageous.
• SAP experience.
• MS Excel and MS Word proficiency.
• Quotation management and order processing experience.
• Strong planning, organising and communication skills.
• Pricing and gross profit awareness.
• Good reporting and document control ability.
• Ability to work accurately and cope under pressure.

Duties and Responsibilities

The following Key Performance Areas are covered by the position:

• Sales Performance and Commercial Delivery.
• Prepare accurate quotations and sales orders in line with customer requirements and company procedures.
• Process Bermad production job cards accurately, completely and timeously.
• Maintain pricing and gross profit discipline within approved parameters.
• Support achievement of sales targets through effective follow-up, customer service and order conversion.
• Manage contract pricing, project quotations and routine customer commercial requirements within delegated authority.
• Ensure accurate pricing, order capture, contract adjustments and supporting documentation.
• Operational Coordination and Service Delivery.
• Coordinate with Purchasing, Production and Distribution to support customer commitments.
• Monitor order progress, outstanding orders and delivery requirements.
• Communicate order status, delays and service-related issues to customers and internal stakeholders.
• Escalate stock, delivery or operational constraints that may impact customer service.
• Resolve or escalate customer queries professionally and within agreed timeframes.
• Customer Service and Stakeholder Support.
• Provide professional support to customers, sales colleagues and internal departments.
• Build and maintain positive stakeholder relationships through clear communication and timely feedback.
• Ensure accurate pricing, order capture, contract adjustments and supporting documentation.