Internal Services Administrator

Introduction Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose To provide an effective and efficient service to clients (internal and external) by receiving, evaluating and responding to queries timeously as well as facilitate the take on of new business.

Requirements

• Matric
• Minimum 2-3 years of client service experience
• Data capture experience on MS Excel is essential
• Good working knowledge of excel
• Good understanding of the industry would be an advantage
• Knowledge of Momentum product offerings, specifically Health4Me would be an advantage
• Knowledge of Oracle system would be an advantage

Duties & Responsibilities

• Coordinate effective take-on of new groups joining
• Coordinate effective collation and distribution of member packs (new and re-prints)
• Effective and efficient data capture and processing of new business documentation
• Assist the sales channel with resolving all queries received efficiently and effectively
• Assist the product owners with resolving all queries received efficiently effectively
• Engage in effective communication and delivery according to Service Level Agreements
• Maintain a consistent service delivery to ensure client retention and satisfaction
• Ensure high quality of all outputs
• Identify risks to the company and escalate accordingly
• Drive and support effective teamwork within the department
• Demonstrate the company's values daily

Competencies

• Accuracy and attention to detail
• Excellent time management skills
• Excellent self-management skills
• Good writing and communication skills
• Good interpersonal and negotiation skills
• The willingness and capacity to adjust to change while remaining effective and task focused
• Making customers and their needs the primary focus
• Developing and sustaining productive customer relationships
• The ability to execute a variety of functions within a pressurised environment